Sales Administrator - Exeter

City West Country Ltd; Exeter; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Industry expert training

Employee Car Scheme

25 days' holiday + bank holidays

Scottish Widows salary sacrifice/pens

Benefits Hub discounts

Employee Assistance Programme

Cycle to work scheme

Eye care vouchers

Life assurance 1 x basic salary

Long Service Awards

Job summary

City West Country Ltd is seeking an experienced Administrator to support the Fleet Sales team handling administration for prestigious brands such as Mercedes‑Benz and BYD.

The role involves maintaining CRM data, processing invoices, and ensuring regulatory compliance while supporting a busy dealership operation in Exeter.

Qualifications

• Has previous administrative or motor trade experience (preferred but not essential).
• IT literacy, including familiarity with MS Office and web-based applications.
• Excellent communication and customer service skills, with the ability to build strong relationships with corporate clients.
• High attention to detail and accuracy.

Responsibilities

• Provide comprehensive administrative support to the Sales and Sales Support Teams in line with company processes.
• Maintain and cleanse digital vehicle files following customer delivery, ensuring all required documentation is complete.
• Ensure CRM records (Autoline/Kerridge) are accurate and compliant with Data Accuracy guidelines.
• Support FCA compliance by following current regulatory processes.
• Manage and maximise Vehicle App assignments to meet manufacturer targets.
• Complete vehicle records in bQuotes, including payout data.
• Handle incoming calls, efficiently directing customers to the appropriate team member.
• Assist with invoicing and taxation of vehicles during registration months

Skills

Administrative experience

Motor trade familiarity

IT literacy

Communication skills

Attention to detail

Tools

MS Office

Job description

Location: Exeter

Hours: Monday to Friday 08:30 - 17:30 with 1 hour lunch

Salary: Up to £28,060.61

Ready to grow your career with a business that’s expanding while others are cutting back? We are looking for an ambitious, organised and experienced Administrators to support the day‑to‑day operation of Fleet Sales team working with prestigious brands such as Mercedes‑Benz and BYD.

With industry‑leading training and the backing of an award‑winning automotive group, this is an exciting opportunity to build your career with City West Country.

What can we offer you?

• Industry expert training
• Employee Car Scheme
• 25 days' holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub - discounts on big brands
• Employee Assistance Programme
• Cycle to work scheme and eye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

Who are City West Country?

City West Country are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand‑new dealership in Paignton. That’s right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.

Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM‑online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What You'll Be Doing

• Provide comprehensive administrative support to the Sales and Sales Support Teams in line with company processes.
• Maintain and cleanse digital vehicle files following customer delivery, ensuring all required documentation is complete.
• Ensure CRM records (Autoline/Kerridge) are accurate and compliant with Data Accuracy guidelines.
• Support FCA compliance by following current regulatory processes.
• Manage and maximise Vehicle App assignments to meet manufacturer targets.
• Complete vehicle records in bQuotes, including payout data.
• Handle incoming calls, efficiently directing customers to the appropriate team member.
• Assist with invoicing and taxation of vehicles during registration months

What We're Looking For

We're looking for someone with the right attitude, confidence and willingness to learn. You will:

• Has previous administrative or motor trade experience (preferred but not essential)
• IT literacy, including familiarity with MS Office and web‑based applications
• Excellent communication and customer service skills, with the ability to build strong relationships with corporate clients
• High attention to detail and accuracy

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.