Weekend Telephone Host - Exeter

City West Country Ltd; Exeter; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Flexible working pattern

Pension scheme

Benefits Hub access

Employee Assistance Programme

Job summary

City West Country Ltd in Exeter is seeking a Telephone Host to deliver an outstanding customer experience as the first point of contact for inbound switchboard calls. You will handle enquiries, complete outbound CSI calls, record and escalate complaints promptly, and provide administrative support across departments on a rota basis.

Join an award-winning automotive group with strong family values and a commitment to diversity, offering a flexible working pattern and pension options.

Qualifications

• Customer service experience is essential.
• Excellent telephone and interpersonal communication.
• Dynamic and driven self-starter able to work to deadlines.
• Flexible and professional in a fast-paced environment.
• Willingness to adapt to rota-based weekend pattern.

Responsibilities

• Handle inbound and outbound calls on a rotating rota.
• Accurately monitor and record call activity via Host Module.
• Maintain high standards of customer service in all interactions.
• Conduct outbound CSI calls and escalate complaints promptly.
• Provide administrative support across departments as needed.

Skills

Customer service

Telephone skills

Interpersonal skills

Deadline-driven

Flexible

Job description

Salary: £12.71 per hour plus £1.54 holiday top up

Location: Exeter

Hours: 16-19 weekends per year, Saturday working in the office 08:30-17:00, and Sunday working from home 10:00-14:00 on a rota basis.

This is an exciting opportunity to join City West Country Ltd in our Exeter dealership! We are looking for a Telephone Host to deliver an outstanding customer experience as the first point of contact for inbound switchboard calls, handling enquiries efficiently and courteously. The role also supports customer satisfaction by completing outbound CSI calls, recording and escalating complaints promptly, and providing administrative support across departments.

Who are City West Country?

We are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we're offering the right candidate the chance to thrive in a fast-paced, forward-thinking environment

Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What can we offer you?

• Flexible working pattern
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub - discounts on big brands
• Employee Assistance Programme

What You'll Be Doing

• Rotating inbound and outbound call rota
• Monitor and record inbound call activity accurately via Host Module
• Promote CWC exacting service standards in all customer contact
• Effective outbound calling to ascertain customer experience after their service and sales visit
• Educate customer on MBUK questionnaire to support 'recommendation'
• Qualify customer needs and personally establishes contact between customers and site/team member
• Ensures messages are communicated to the necessary department in a timely manner
• Capture customer complaints where relevant and pass to site within 24hrs of call
• Provides administrative support to all departments where appropriate or requested.

What We're Looking For

• Customer service experience essential
• Good telephone and interpersonal skills
• Dynamic and driven self-starter
• Proven ability to work to deadlines and targets
• Flexible and professional

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]