Sales Administrator

Adecco; West Midlands; On-site; GBP 28,000 - 30,000; Full time

Job summary

Adecco is seeking a Sales Administrator for our Kingswinford office to support the sales team with customer enquiries, quotes, orders, and records management.

You will work closely with other departments to ensure smooth order processing, accurate data, and timely communication with customers. The role is office-based and permanent, with a typical 8.30am–5pm schedule. Great attention to detail and ability to handle multiple tasks are essential.

Qualifications

• Experience in sales administration or busy office environment.
• Strong numerical and data entry skills.

Responsibilities

• Respond to customer enquiries by phone and email.
• Prepare and send accurate quotations.
• Update quotation and customer records.
• Process sales orders using Sage 200.
• Manage call-off orders and update Excel spreadsheets.
• Check order details, stock and delivery dates.
• Coordinate collections and deliveries with customers and internal teams.
• Handle order changes, returns, cancellations and queries.
• Support sales team during busy periods or absences.

Skills

Sales administration

Attention to detail

English communication

Multitasking

Tools

Sage 200

Excel

Outlook

Job description

Sales Administrator

28,000- 30,000 DOE

Monday to Friday 8.30am- 5pm

Kingswinford, Office Based

Permanent

You’ll support the sales team by handling customer enquiries, producing quotes, processing orders, maintaining accurate records, and providing excellent customer service. You’ll work closely with other departments to ensure orders are processed smoothly and customers are kept informed.

Key Responsibilities

• Respond to customer enquiries via phone and email.
• Prepare and send accurate quotations.
• Update and maintain quotation and customer records.
• Process sales orders using Sage 200.
• Manage call-off orders and update Excel spreadsheets.
• Check order details, stock availability, and delivery dates.
• Coordinate collections and deliveries with customers and internal teams.
• Handle order changes, returns, cancellations, and customer queries.
• Support the wider sales team and provide cover during busy periods or absences.

Skills & Experience

• Previous experience in sales administration, order processing, or a busy office environment.
• Strong attention to detail and good numerical skills.
• Confident communicator with excellent written and verbal English.
• Competent with Outlook, Excel, and business systems.
• Experience with Sage 200 or similar ERP systems is beneficial.
• Organised, able to manage multiple priorities, and work effectively within a team.
• Commercial awareness and confidence handling pricing and order-related queries.