Sales Administrator

Owen Daniels; Henley-on-Thames; On-site; GBP 18,000 - 23,000; Full time

Job summary

Owen Daniels in Henley-on-Thames is seeking a Sales Administrator to support its Commercial Operations team. The role focuses on processing customer orders, quotations and invoices, maintaining records in ERP/CRM, and ensuring timely, accurate processing while delivering high levels of service.

You will work with Finance, Operations and Technical Support to resolve order-related issues, handle queries by phone and email, and help with sales reporting and forecasting.

Qualifications

• Previous experience in sales administration or commercial support.
• Excellent administrative and organisational abilities with high accuracy.
• Strong customer service skills with professional communication.
• Resourceful with problem solving and changing priorities.
• Confident using Microsoft Office 365 and new systems quickly.

Responsibilities

• Process customer orders, quotations and invoices accurately within timescales.
• Track outstanding orders and arrange delivery bookings to meet customer needs.
• Update customer records in ERP and CRM and assist with sales reporting.
• Handle inquiries by phone and email, directing complex issues appropriately.
• Collaborate with Finance, Operations and Technical Support to resolve issues.

Skills

Sales administration

Organisational skills

Customer service

Microsoft Office 365

Communication

Tools

ERP systems

CRM systems

MS Office 365

Job description

We are working with an established and expanding manufacturing business that is looking to recruit a Sales Administrator to support its Commercial Operations team.

This is a great opportunity for an organized and customer-focused individual to become part of a busy commercial function, helping to ensure orders are processed efficiently and customers receive a consistently high level of service. You will work alongside colleagues across the business, providing administrative support throughout the sales process and helping to maintain strong customer relationships.

Sales Administrator

Fixed Term – 9 months, with the possibility of a further 3-month extension

Salary dependent on experience

Working hours – Monday to Thursday, 9.00am–5.00pm; Friday, 9.00am–3.30pm (35 hours per week)

Henley-on-Thames

Sales Administrator

Job Description

• Manage the processing of customer orders, quotations and invoices, ensuring all details are accurate and completed within agreed timescales.
• Keep track of outstanding orders and arrange delivery bookings, working proactively to support customer delivery requirements.
• Update and maintain customer records across internal ERP and CRM systems, assisting with sales reporting and forecasting activities.
• Handle incoming customer queries by phone and email, providing helpful responses and ensuring more complex issues are directed to the appropriate teams.
• Build effective working relationships with departments including Finance, Operations and Technical Support to help resolve customer and order-related issues.

Sales Administrator

Essential Experience/Skills/Qualifications

• Previous experience in a sales administration or commercial support position, ideally within a business-to-business environment.
• Excellent administrative and organisational abilities, with a high level of accuracy and the confidence to manage a varied workload.
• Strong customer service skills, with a professional and approachable manner and the ability to communicate effectively with customers and colleagues.
• A resourceful and solutions-focused attitude, with the ability to investigate problems, use initiative and manage changing priorities.
• Confident using Microsoft Office 365, with the adaptability to pick up new business systems and software quickly.