Sales Administrator

Personnel Solutions (Midlands) Limited; Long Eaton; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

22 days + bank holidays

Training and development opportunities

Supportive team environment

Job summary

Personnel Solutions (Midlands) Limited is recruiting an organised and proactive Property Administrator to support the day-to-day running of an independent estate agency branch. You will maintain property records and marketing materials accurately, providing a professional service to clients throughout their property journey.

This role suits someone with excellent attention to detail who enjoys varied administrative work and can manage competing priorities in a fast-paced environment.

Qualifications

• Previous administration experience.
• Strong organisational skills and ability to prioritise and meet deadlines.
• Excellent written communication and attention to detail.
• Professional telephone manner and customer service focus.
• Confident with Microsoft Office (Outlook, Word, Excel).
• Ability to learn new systems and maintain accurate records.

Responsibilities

• Prepare and update property particulars, brochures and online listings with accurate descriptions, photos and details.
• Prepare agency agreements, correspondence and other documents using templates.
• Maintain client and property records on the CRM system.
• Request and record required client documentation per procedures.
• Answer calls and emails, handle routine enquiries and direct queries to the team.
• Keep electronic files organised and handle confidential information.
• Support the branch team with day-to-day administration and office organisation.

Skills

Administration experience

Organisational skills

Attention to detail

Microsoft Office

Customer service

Communication

Independent working

Teamwork

Tools

Estate agency CRM

Property portals

Job description

I am working with a independent Estate Agent who are recruiting for an organised and proactive Property Administrator. You will support the day-to-day running of the branch, keep property records and marketing materials accurate, and provide a professional service to clients throughout their property journey.

This role suits someone with excellent attention to detail who enjoys varied administrative work and can manage competing priorities in a fast-paced environment.

Key responsibilities

• Prepare and update property particulars, brochures and online listings, ensuring descriptions, photographs and property details are accurate.
• Prepare agency agreements, correspondence and other documents using company templates.
• Maintain accurate client and property records on the estate agency CRM system.
• Request and record required client documentation, following company procedures and escalating missing information.
• Answer telephone calls and emails, handle routine enquiries and direct queries to the appropriate team member.
• Maintain organised electronic files and handle confidential information appropriately.
• Support the wider branch team with day-to-day administration and office organisation.

About you

• Previous experience in administration.
• Strong organisational skills and the ability to prioritise work and meet deadlines.
• Excellent attention to detail and accurate written communication.
• A professional, friendly telephone manner and a commitment to good customer service.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• The ability to learn new systems and maintain accurate records.
• A proactive approach, with the confidence to work independently and as part of a team.
• Discretion when handling personal and confidential information.

Experience within an estate agency or property business, familiarity with property portals and CRM systems, and an understanding of the residential sales process would be advantageous.

What we offer

• £28,500 per annum plus monthly bonuses.
• 22 days' annual leave plus bank holidays, with additional holiday entitlement based on length of service.
• Training and development opportunities.
• A supportive team environment and the opportunity to develop your knowledge of the property industry.