Sales Administrator

Yorkshire Housing; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave

Bank Holidays

Pension scheme with employer match

Wellbeing package (My GP, counselling)

Career development opportunities

Job summary

Yorkshire Housing’s Space Homes division is hiring a Sales Administrator on a fixed-term contract to support customer records, data management and liaising with solicitors and agents during the homebuying journey.

You’ll collaborate with Sales Officers, mortgage brokers and internal teams to keep sales moving smoothly, while delivering strong customer service and meticulous record-keeping.

Qualifications

• Experience in property sales or a similar admin-heavy role.
• Strong IT skills with Excel proficiency.
• Excellent organisational and communication abilities.

Responsibilities

• Respond to customer enquiries by phone, email and sometimes in person.
• Maintain accurate customer, property and sales records on the CRM and internal systems.
• Arrange viewings and valuations.
• Guide customers through the Shared Ownership application and qualification process.
• Review application documents to ensure compliance with Homes England guidance and Allocations Policy.
• Liaise with mortgage brokers and financial advisers to obtain affordability assessments.
• Review contracts and leases to ensure accuracy before governance sign-off.
• Process purchase orders, invoices, customer payments and account reconciliations.
• Share handover packs with customers and internal teams before and after completion.
• Provide administrative support to help the Sales Team meet service standards and targets.

Skills

Excel

Attention to detail

Organisational skills

Communication

Tools

CRM systems

Job description

The following content displays a map of the jobs location - Leeds - Agile Homeworking

Job Reference yorkshousinggroup/TP/29904/1206

Contract Type:

Fixed Term

£25,896 per annum

Working Hours:

35

Location:

Leeds - Agile Homeworking

Closing Date:

15/10/2026

Job Category:

Region / Division:

Yorkshire

Job Introduction

Love keeping things organised and making sure everything runs smoothly? We’re looking for someone to join our brilliant Space Homes Sales Team on a fixed term contract as a Sales Administrator. You’ll be the backbone of our operations - handling everything from customer records and data management to liaising with solicitors and estate agents. You’ll be supporting our customers through one of life’s biggest milestones, helping ensure their homebuying journey is smooth, professional and stress-free. All while working in a team that’s proud to make things happen.

What we’re all about

You can probably already tell that we’re not your typical housing provider! With around 20,000 homes (and more in the pipeline), we’re on track with our growth plan to build 8,000 new homes across Yorkshire.

You’ll be joining Yorkshire Housing’s very own sales brand, Space Homes - a creative and driven team with a strong commercial focus. They’re all about making the most of every opportunity, whether it’s selling new builds or existing homes for Market Sale or Shared Ownership. The income they generate goes straight back into Yorkshire Housing, helping us invest in our homes, services and communities.

For a lot of our customers, you’ll be their first impression of Yorkshire Housing and Space Homes, so you’ll need to feel confident taking phone calls and bring plenty of enthusiasm for sales!

What will you be doing?

As a Sales Administrator, you’ll be a friendly and reliable point of contact for customers throughout their Shared Ownership journey. You’ll help them understand every stage, from their first enquiry and application right through to reservation, completion and moving into their new home.

You’ll work closely with Sales Officers, mortgage brokers, financial advisers and teams across the business, providing accurate and proactive support to keep every sale moving smoothly. It’s a varied role where your great customer service, eye for detail and organisational skills will help you stay on top of records, paperwork, appointments, payments and internal systems.

You’ll also be:

• Responding to customer enquiries by phone, email and sometimes in person
• Maintaining accurate customer, property and sales records on the CRM and internal systems.
• Arranging viewings and valuations.
• Guiding customers through the Shared Ownership application and qualification process.
• Reviewing application documents to ensure they are in line with Homes England guidance and our Allocations Policy.
• Liaising with mortgage brokers and financial advisers to obtain affordability assessments for customers.
• Reviewing contracts and leases to ensure accuracy before they are signed by Governance
• Processing purchase orders, invoices, customer payments and account reconciliations.
• Sharing relevant information, such as handover packs, with customers and internal teams before and after completion
• Providing administrative support to help the Sales Team progress sales and meet its service standards and targets.

The Sales Team gets together in Leeds, West Yorkshire, around once a week, so you’ll need to be able to travel there and spend time with the team in person.

As this is a customer-facing role, you’ll also need to be available from 9am to 5pm, Monday to Friday, helping us meet our customers’ needs while ensuring consistent cover across the team.

Sound like the role for you? You’ll find even more useful information in the Role Profile.

What we’re looking for

We’re after someone who’s super organised, great with people and confident juggling lots of moving parts. If you’ve got experience in property sales or a similar admin-heavy role, even better!

Here’s what will help you thrive in this role:

• You’re methodical and accurate, with a good eye for detail and a knack for keeping things tidy and on track.
• You’re flexible and happy to adapt when things change—because they often do!
• You’re confident working to targets and sticking to processes, but you also know how to get things done.
• You’re a clear communicator who’s comfortable dealing with colleagues, customers and external partners.
• You’ve got solid IT skills, especially in Microsoft Office (Excel is a must).

What’s in it for you…

• Salary: £25,896.81 per annum (35 hours/week)
• 26 days annual leave(rising to 31 annually) + Bank Holidays
• Fixed Term Contracts– 4/6 months

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, so you’ll have plenty of support when you need it. Our wellbeing package includes a library of free fitness classes, an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks here !

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.