Sales Executive

Cross Keys Homes; Peterborough; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Generous annual leave

Flexible family-friendly policies

Enhanced maternity/paternity pay

CKH Rewards platform

Westfield Health benefits

Job summary

Cross Keys Homes in Peterborough is seeking a motivated Sales Executive for a 12-month maternity cover to lead Shared Ownership sales from enquiry through completion. You will guide buyers, arrange viewings, assess affordability, and work with partners to ensure a smooth journey to handover.

You’ll collaborate with the Sales Manager and Development team, support marketing activities, maintain records, and strive to deliver excellent customer experiences across new-build and resale transactions.

Qualifications

• Experience in a target-driven environment.
• Excellent customer service and communication skills.
• Strong organisation and ability to manage competing priorities.
• Knowledge of shared ownership, property sales, housing, resales or staircasing.
• Understanding of property sales and conveyancing processes.
• Proactive, able to work independently and as part of a team.
• Good Microsoft Office skills.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Manage customer enquiries and guide through the Shared Ownership journey from enquiry to completion.
• Conduct property viewings and assess eligibility and affordability.
• Support sale of new-build Shared Ownership homes, plus resale and staircasing as required.
• Progress sales through conveyancing and mortgage processes with solicitors and advisers.
• Build positive customer relationships and deliver an excellent customer experience.
• Contribute to marketing activity and lead generation to maximise sales opportunities.
• Maintain accurate sales records, reports and marketing information across systems.
• Collaborate with internal and external teams to ready homes for handover and targets.

Skills

Target-driven experience

Customer service

Communication skills

Organisational skills

Shared ownership knowledge

Property sales knowledge

Conveyancing process understanding

Independent and team work

Microsoft Office skills

UK driving licence

Job description

The Vacancy

12 Month Fixed Term Contract – Maternity Cover

We're looking for a motivated and customer-focused Sales Executive to join our team on a 12-month maternity cover contract.

This is an exciting opportunity to play a key role in selling our shared ownership homes, supporting customers throughout their homeownership journey and helping us achieve our ambitious sales targets.

About the Role

As a Sales Executive, you will be the first point of contact for prospective customers, providing a professional and responsive service from initial enquiry through to completion.

You'll work closely with the Sales Manager, colleagues and external partners, you will support the marketing and sales of Shared Ownership homes, including new-build developments as well as resale and staircasing transactions, if required. You will guide customers through the sales process, assessing eligibility and affordability, arranging property viewings and ensuring an excellent customer experience throughout.

This is a varied role where no two days are the same. You'll contribute to marketing activity and lead generation, maintain accurate sales records, work closely with solicitors, mortgage advisors and our Development team, and help ensure homes are ready for successful handover and completion.

Key Responsibilities

• Manage customer enquiries and guide customers through the Shared Ownership sales journey from enquiry to completion
• Conduct property viewings and assess customer eligibility and affordability
• Support the sale of new-build Shared Ownership homes, alongside resale and staircasing transactions where required
• Progress sales through the conveyancing and mortgage process, working closely with solicitors, mortgage advisors and other external partners
• Build positive customer relationships and deliver an excellent customer experienceContribute to marketing activity and lead generation to maximise sales opportunities
• Maintain accurate sales records, reports, valuations and marketing information across internal systems and digital platforms
• Work collaboratively with internal teams and external stakeholders to ensure homes are ready for handover and sales objectives are achieved
• Contribute to achieving team sales targets and key performance indicators

What you'll bring

• Experience of working in a target-driven environment.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Knowledge of shared ownership, property sales, housing, resales, staircasing or a related sector.
• A good understanding of the property sales and conveyancing process
• A proactive approach with the ability to work independently and as part of a team.
• Good Microsoft Office skills.
• A full UK driving licence and access to a vehicle for work purposes.

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

No agencies please.

The Company

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

You can find out more about us and the services we offer our residents on the CKH website.

Putting People First

CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.

At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.

As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear you.

Benefits

We know we need to provide a great working environment to attract the best people.
Our offer includes:

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).