Housing Admin

HQN Ltd; Leeds; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

Flexible leave options

Agile and flexible working

Health plan

Job summary

HQN Ltd in Leeds is seeking an organised Housing Administrator to support the Housing Team and help deliver tenancy and neighbourhood services. You’ll gain hands-on experience in social housing, update management systems, support meetings, and assist with reports and responses to customer enquiries.

This role offers flexible working, generous holiday, and a healthcare plan, with interviews scheduled for early November.

Qualifications

• Highly organised with strong attention to detail.
• Confident using Microsoft Office and internal systems.
• Good communication and teamwork skills.
• Able to manage a varied workload and meet deadlines.
• Interest in a career in social housing.

Responsibilities

• Provide day-to-day administrative support to the Housing Team.
• Update housing management systems and maintain records.
• Support meetings with scheduling, agendas and minute taking.
• Assist with reports, presentations and external correspondence.
• Help respond to customer enquiries and complaints.
• Keep customer information accurate and up to date with other teams.
• Assist with tenancy administration and system checks.
• Maintain confidentiality in line with GDPR.

Skills

Highly organised

MS Office

Strong communicator

Team player

Time management

Job description

We’re looking for an organised and motivated Housing Administrator to join our Housing Team. This is an excellent opportunity for someone who wants to build a career in social housing and gain hands‑on experience.

In this role, you’ll work closely with our Neighbourhood and Housing teams, supporting the delivery of tenancy and neighbourhood services. You’ll gain valuable insight into the day‑to‑day running of housing management, develop practical administrative skills, and collaborate with colleagues across the association.

What you’ll do:

• Providing efficient day‑to‑day administrative support to the Housing Team
• Updating housing management systems and keeping records accurate and well maintained
• Supporting meetings, including scheduling, agenda preparation and minute taking
• Assisting with the preparation of reports, presentations, and external correspondence by gathering information, formatting documents, and supporting team communications
• Helping gather information to respond to customer enquiries and complaints
• Working with Neighbourhood Officers and other teams to keep customer information accurate and up to date
• Assisting with key housing processes, including tenancy administration and system checks
• Contributing to excellent customer service and maintaining confidentiality in line with GDPR

What we’re looking for:

• Highly organised individual with strong attention to detail
• Confident using Microsoft Office and other internal systems
• A strong communicator who works well as part of a team
• Able to manage a varied workload and meet deadlines
• Interested in developing a career in social housing!

Closing Date: Friday 23rdOctober 2026

Interviews Date: Monday 2nd November 2026

Why Join Us?

This is an opportunity to play a key role behind the scenes in the delivery of housing services. You’ll provide high‑quality administrative support, coordinate information, and help ensure our Housing Team can deliver an excellent service to customers and communities.

Our commitment to our values goes beyond work itself; it extends to how we support you too.

• Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge.
• Flexible leave options – choose to buy extra annual leave or sell back unused days, giving you greater control over your time off.
• Agile and flexible working – offering options to work remotely or from our hubs across Leeds, supporting a balanced and adaptable work life.
• Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.

We reserve the right to close this vacancy if it isdeemedthat we have received a suitable number of applications. On this basis we wouldadvisethat applications aresubmittedas soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.