Sales Admin & Customer Operations Specialist

And Yorkshire Housing Limited; Leeds; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Salary £25,896.81 (35 hours/week)

26 days annual leave + Bank Holidays

Fixed Term Contracts – 4/6 months

Wellbeing and pension benefits

Job summary

Yorkshire Housing is seeking a Sales Administrator to support the Space Homes team on a fixed-term contract. You will handle customer records, data management and liaise with solicitors and estate agents to keep sales moving smoothly.

You will support customers through the Shared Ownership journey, coordinating with Mortgage brokers, financial advisers and internal teams, ensuring accurate paperwork and timely processing. Travel to Leeds and working 9–5, Monday to Friday is expected.

Qualifications

• Super organised with great people skills and ability to juggle many moving parts.
• Experience in property sales or a similar admin-heavy role is desirable.
• Methodical and accurate with good attention to detail and tidy records.
• Able to work to targets and follow processes, while getting things done.

Responsibilities

• Respond to customer enquiries by phone, email and occasionally in person.
• Maintain accurate customer, property and sales records in CRM and internal systems.
• Arrange viewings and valuations.
• Guide customers through the Shared Ownership application and qualification process.
• Review application documents for Homes England guidance and our Allocations Policy.
• Liaise with mortgage brokers and financial advisers for affordability assessments.
• Review contracts and leases before signature by Governance.
• Process purchase orders, invoices, payments and reconciliations.
• Share handover packs with customers and teams before/after completion.
• Provide admin support to help Sales Team progress sales and meet service standards.

Skills

Organised

People skills

Target-driven

IT skills (MS Office)

Tools

Microsoft Excel

Job description

Yorkshire Housing is seeking a Sales Administrator to support the Space Homes team on a fixed-term contract. You will handle customer records, data management and liaise with solicitors and estate agents to keep sales moving smoothly.

You will support customers through the Shared Ownership journey, coordinating with Mortgage brokers, financial advisers and internal teams, ensuring accurate paperwork and timely processing. Travel to Leeds and working 9–5, Monday to Friday is expected.