Sales Administrator

Stirling Warrington Limited; Grantham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Stirling Warrington Limited in Grantham, Lincolnshire, is seeking a highly organized Sales Administrator to support the sales function. The role involves processing orders, handling customer queries, and maintaining CRM and Qload systems, with a strong emphasis on accuracy and customer service.

You will liaise with internal teams to ensure product availability and timely deliveries, while building solid relationships with contractors, developers and engineers across the UK.

Qualifications

• Experience in sales administration desirable.
• Experience in manufacturing environment advantageous.
• Experience with CRM systems preferred.

Responsibilities

• Provide day-to-day administrative support across sales.
• Process customer orders and related documentation.
• Maintain CRM and Qload information.
• Respond to customer inquiries and route queries appropriately.
• Coordinate with credit control and transport teams on orders.
• Keep customers updated on deliveries and shortages.
• Assist with invoice queries and order updates.
• Promote the range of concrete products.

Skills

Organisational skills

Time management

Customer service

Attention to detail

Communication skills

Tools

CRM systems

Qload

Microsoft Excel

Outlook

Word

Job description

Job Title: Sales Administrator

Location: Grantham, Lincolnshire

Salary: Up to £28,000 per annum

Experience: Sales administration experience desirable

About the Opportunity

An established manufacturer within the construction industry is looking for a highly organised Sales Administrator to join its team in Grantham.

This is a varied role supporting the wider sales function with everything from processing orders and responding to customer queries through to maintaining CRM information and liaising with internal teams.

You’ll be joining a business that works with contractors, developers, engineers and design consultants across the UK, with a strong focus on customer service, product availability and technical support.

The Role

Working closely with the sales team, you will be responsible for:

• Providing day-to-day administrative support across the sales function.
• Responding to incoming customer enquiries and ensuring queries reach the right person when required.
• Processing customer orders and raising the relevant documentation.
• Maintaining accurate information across CRM and Qload systems.
• Building and maintaining positive relationships with customers.
• Liaising with credit control and transport teams regarding customer orders.
• Keeping customers updated on shortages, deliveries and ongoing orders.
• Providing accurate project and order updates when requested.Supporting with invoice queries.
• Recording customer complaints and ensuring they are passed to the appropriate person for resolution.
• Promoting the wider range of concrete products available.
• Supporting the wider team with additional administrative requirements when needed.

About You

We’re looking for someone who is confident dealing with customers and enjoys working in a busy, organised environment.

You should be able to demonstrate:

• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good working knowledge of Microsoft Excel, Outlook and Word.
• A methodical approach to resolving customer and order queries.
• The ability to prioritise several tasks at the same time.
• Confidence working independently while remaining part of a wider team.
• A proactive and motivated approach to your work.

Previous business or sales administration experience, experience within a manufacturing environment or experience using CRM systems would be advantageous.