Sales Administrator

Hollybank Trustees Ltd; Exeter; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Birthday day off

Canteen with vending machine

Staff socials & events

Open plan office

Hybrid working after training

Job summary

Otter House in Exeter is seeking a Sales Administrator to join our busy office. You will provide first class service over the phone and by email, input and process orders, and support the Sales Admin Manager to ensure the smooth running of the department.

The role requires excellent Excel and Outlook skills, strong attention to detail, and the ability to prioritise and manage multiple tasks in a fast-paced environment.

Qualifications

• Computer literate with strong Excel and Outlook skills.
• Excellent telephone manner and communication.
• Attention to detail and ability to prioritise workload.

Responsibilities

• Providing first class service to customers over the phone and via email.
• Providing accurate information to keep the Field Sales Team up to date.
• Dealing with customer enquiries via email and telephone regarding orders and queries.
• Communicating with couriers regarding deliveries and collections.
• Inputting and processing orders and credits promptly.
• Daily invoicing.
• Opening new accounts on the in-house system.
• Reporting on order progress for weekly meetings.
• Liaising with internal departments to ensure smooth sale processes.
• Sending mailshots to customers with the Sales Admin Manager.
• Forward planning to optimise the Sales Admin department.
• Filing and archiving.

Skills

Excel

Outlook

Customer service

Attention to detail

Communication skills

Time management

Teamwork

Job description

Location: On site / Matford, Exeter EX2 8XP, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
Annual Salary range:from £ 25,000.00 to £ 26,000.00

We are currently seeking a Sales Administrator to join our friendly team in our busy office, based in Marsh Barton, Exeter.

We are looking for someone with excellent communication & listening skills. A keen eye for detail, strong administration, and data entry skills. Also essential is a polite and friendly manner, positive attitude, lots of initiative and the ability to think on your feet and prioritise your workload.

You will be working closely with the Sales Admin Manager in ensuring the smooth running of the department.

Your daily duties will include:

• Providing first class service to all our customers over the phone and via email.
• Providing accurate information to always keep the Field Sales Team up to date.
• Dealing with customer enquiries via email and telephone, regarding their orders and any other general queries.
• Communicating with couriers regarding to deliveries & collections.
• Inputting and processing orders & credits in a timely manner.
• Daily invoicing.
• Opening new accounts on our in-house system.
• Reporting on progress of orders and providing information for the Manager’s weekly meetings.
• Liaising with internal departments to ensure the whole sale process and display unit installations runs smoothly.
• Working with the Sales Admin Manager and the Sales Admin team in sending out mailshots to all customers.
• Forward planning to make sure the Sales Admin department is run as efficiently as possible.
• Filing & Archiving.

The ideal candidate

• Computer literate, with a strong knowledge of Excel and Outlook. Can manage multiple inboxes with strong customer service skills alongside the sales admin team.
• Excellent telephone manner.
• Attention to detail.
• Strong and confident communication skills, both written and verbal across all departments, customers and the Field team within Otter House.
• Ability to work as part of a team and manage your own workload.
• Have a flexible and upbeat approach to your workload and time management, ensuring all work is completed and deadlines are met.
• This is a very fast-paced role and would require someone who works well under pressure.
• Overtime is a necessary requirement.

The Role

• Type: Full time or Part-time
• Hours: 37.5 per week, Monday to Friday, 9am – 5pm plus overtime as required or job shared with two part-time roles at 20 hours per week
• Holiday: 21 days (FTE), increasing to 25 depending on length of service
• Reporting to: Sales Admin Manager

Benefits of working at Otter House

• Free onsite staff parking
• Additional day off for your birthday.
• Canteen with vending machine providing fresh food, snacks and hot/cold drinks.
• Staff socials & events.
• Open plan office, with a friendly and supportive team.
• Possibility of Hybrid working once training completed.