Sales Administrator

Zebra Group; Exeter; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free onsite staff parking

Birthday day off

Canteen with vending machine

Staff socials & events

Open plan office

Hybrid working after training

Job summary

Otter House in Exeter is seeking a Sales Administrator to join our busy office. You will handle customer inquiries, order processing, invoicing and account setup while supporting the Sales Admin Manager.

The role requires strong communication and Excel skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A hybrid arrangement may be offered after training.

Qualifications

• Computer literate with strong Excel and Outlook skills.
• Excellent telephone manner and customer service focus.
• Ability to manage multiple inboxes and prioritise workload.
• Proactive and able to work in a team.

Responsibilities

• Provide first class service to customers over the phone and via email.
• Inputting and processing orders and credits accurately.
• Daily invoicing and keeping order progress updated.
• Open new accounts on the in-house system.
• Liaise with couriers and internal departments to ensure smooth sales process.
• Support the Sales Admin Manager and team with reporting.
• Assist with mailshots and general admin duties.

Skills

Communication skills

Listening skills

Attention to detail

Initiative

Time management

Multitasking

Tools

Excel

Outlook

Job description

We are currently seeking a Sales Administrator to join our friendly team in our busy office, based in Marsh Barton, Exeter.

We are looking for someone with excellent communication & listening skills. A keen eye for detail, strong administration, and data entry skills. Also essential is a polite and friendly manner, positive attitude, lots of initiative and the ability to think on your feet and prioritise your workload.

You will be working closely with the Sales Admin Manager in ensuring the smooth running of the department.

Your daily duties will include:

Providing first class service to all our customers over the phone and via email.

Providing accurate information to always keep the Field Sales Team up to date.

Dealing with customer enquiries via email and telephone, regarding their orders and any other general queries.

Communicating with couriers regarding to deliveries & collections.

Inputting and processing orders & credits in a timely manner.

Daily invoicing.

Opening new accounts on our in-house system.

Reporting on progress of orders and providing information for the Manager's weekly meetings.

Liaising with internal departments to ensure the whole sale process and display unit installations runs smoothly.

Working with the Sales Admin Manager and the Sales Admin team in sending out mailshots to all customers.

Forward planning to make sure the Sales Admin department is run as efficiently as possible.

Filing & Archiving.

The ideal candidate:

Computer literate, with a strong knowledge of Excel and Outlook. Can manage multiple inboxes with strong customer service skills alongside the sales admin team.

Excellent telephone manner.

Attention to detail.

Strong and confident communication skills, both written and verbal across all departments, customers and the Field team within Otter House.

Ability to work as part of a team and manage your own workload.

Have a flexible and upbeat approach to your workload and time management, ensuring all work is completed and deadlines are met.

Excellent data entry skills.

This is a very fast-paced role and would require someone who works well under pressure.

Overtime is a necessary requirement.

The Role:

Location: Exeter

Type: Full time or Part-time

Permanent

Hours: 37.5 per week, Monday to Friday, 9am - 5pm plus overtime as required or job shared with two part-time roles at 20 hours per week

Holiday: 21 days (FTE), increasing to 25 depending on length of service

Reporting to: Sales Admin Manager

Benefits of working at Otter House:

Free onsite staff parking

Additional day off for your birthday.

Canteen with vending machine providing fresh food, snacks and hot/cold drinks.

Staff socials & events.

Open plan office, with a friendly and supportive team.

Possibility of Hybrid working once training completed.

Holiday buyback scheme