Sales Administrator

Confidential; Borehamwood; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

NEST pension

On site parking

20 days annual leave + bank holidays

Monday to Friday hours

Permanent, full time position

Long term career prospects

Job summary

Confidential in Borehamwood is seeking an experienced Sales Administrator to join a busy, customer-focused team. You will process customer orders from enquiry to completion, handle telephone and email communications, and keep the internal CRM updated with accurate order details.

The role is permanent and office-based, Monday to Friday, with salary £28,000 to £30,000 depending on experience. Ideal candidates will be organised, reliable and capable of delivering high service levels.

Qualifications

• Experience in sales administration or order processing.
• Ability to manage customer orders from start to finish.
• Excellent communication skills, both written and verbal.
• Proficient with computers and internal systems.

Responsibilities

• Process customer orders accurately and efficiently.
• Manage orders from enquiry through to completion.
• Respond to customer enquiries by phone and email.
• Provide customers with updates on their orders.
• Check product availability and order information.
• Update customer and order details in the internal system.
• Collaborate with the sales team to fulfil customer requirements.
• Coordinate with other departments to ensure correct order processing.
• Resolve general customer and order queries.
• Prepare quotations and sales documentation as required.
• Maintain accurate customer records.
• Handle incoming calls and emails.
• General administration and data entry.

Skills

Sales administration

Order processing

Customer service

Telephone & email communication

Tools

CRM system

Job description

Location: Borehamwood
Salary: £28,000 to £30,000 per annum, depending on experience
Hours: Monday to Friday, 9.00am to 5.00pm, with one hour for lunch
Contract: Permanent, Full Time
Working Pattern: Fully Office Based

We are recruiting for an experienced Sales Administrator to join a well established wholesaler and supplier business based in Borehamwood.

This is a fantastic opportunity for someone with previous sales administration and order processing experience who enjoys working in a busy, customer focused environment.

The role will involve supporting the sales team, processing customer orders and providing excellent service to customers throughout the order process. We are looking for someone organised, computer literate and confident communicating with customers over the telephone and via email.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Managing orders from initial enquiry through to completion
• Responding to customer enquiries by telephone and email
• Providing customers with updates regarding their orders
• Checking product availability and order information
• Updating customer and order details on the internal system
• Liaising with the sales team regarding customer requirements
• Liaising with other departments to ensure orders are processed correctly
• Resolving general customer and order queries
• Preparing quotations and sales documentation where required
• Maintaining accurate customer records
• Handling incoming telephone calls and emails
• General administration and data entry
• Filing and maintaining accurate documentation
• Providing additional administrative support to the wider team as required

The Ideal Candidate

We are looking for an experienced and reliable Sales Administrator who takes pride in providing a high level of customer service and has excellent attention to detail.

You will ideally have:

• Previous sales administration or order processing experience
• Experience processing customer orders from start to finish
• Good computer skills and confidence learning internal systems
• Strong written and verbal communication skills
• A professional and confident telephone manner
• Excellent attention to detail and accuracy
• Good organisational and time management skills
• The ability to prioritise a busy workload
• A friendly and professional approach when dealing with customers
• The ability to work well both independently and as part of a team
• A reliable and dedicated approach to work
• A desire to secure a long term position within an established business

Benefits

• Salary of £28,000 to £30,000, depending on experience
• 20 days annual leave plus bank holidays
• NEST pension
• On site parking
• Monday to Friday working hours
• Permanent, full time position
• Long term career prospects within an established business

This is an excellent opportunity for an experienced Sales Administrator who is looking for a varied, customer focused position within a stable and established Bournemouth business.