Sales & Customer Service Administrator

Office Angels; Exeter; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Company pension

Private healthcare

Team events

Training & progression

Job summary

Office Angels in Exeter is seeking a proactive Sales & Customer Service Administrator to support customers, handle sales enquiries, and provide essential admin across the business.

You will deliver excellent service, upsell where appropriate, build relationships with customers and suppliers, and contribute to a friendly, professional team environment. The role is office-based with free parking.

Qualifications

• Previous experience in customer service, sales support, or administration.
• Excellent verbal and written communication skills.
• Organised with strong attention to detail.
• Team-focused and proactive learner.

Responsibilities

• Deliver exceptional customer service via telephone, email, and in-person interactions.
• Manage inbound sales enquiries and upsell/cross-sell where appropriate.
• Build and maintain relationships with customers, suppliers, and colleagues.
• Handle customer queries and complaints professionally, ensuring a positive resolution.
• Develop strong product knowledge to provide accurate advice and support.
• Process orders, maintain records, and carry out general administrative duties.
• Contribute to a positive, collaborative, and customer-focused team culture.

Skills

Customer service

Sales support

Administration

Communication skills

Organisational skills

Job description

Sales & Customer Service Administrator

Exeter | Office-Based | Free Parking Available

£25,000 - £28,000 DOE

Benefits

• 20 days holiday plus Bank Holidays, increasing to 25 days plus Bank Holidays after probation
• Company pension scheme
• Private healthcare cash plan
• Regular team events and social activities
• Supportive and welcoming working environment
• Ongoing training, development, and career progression opportunities

The Opportunity

An established and growing business within the retail sector is looking to recruit a confident and enthusiastic Sales & Customer Service Administrator to join its friendly team in Exeter.

This is a fantastic opportunity for someone who enjoys working with customers, thrives in a busy environment, and is keen to develop their career within a successful and supportive organisation.

The Role

As a Sales & Customer Service Administrator, you will play a key role in supporting customers, handling sales enquiries, and providing essential administrative support across the business.

Key Responsibilities

• Deliver exceptional customer service via telephone, email, and occasional face-to-face interactions.
• Manage inbound sales enquiries and identify opportunities to upsell and cross-sell products where appropriate.
• Build and maintain strong relationships with customers, suppliers, and colleagues.
• Handle customer queries and complaints professionally, ensuring a positive resolution.
• Develop strong product knowledge to provide accurate advice and support.
• Process orders, maintain records, and carry out general administrative duties.
• Contribute to a positive, collaborative, and customer-focused team culture.

About You

The ideal candidate will have:

• Previous experience within a customer service, sales support, or administration role.
• A confident, proactive, and positive approach to work.
• Excellent verbal and written communication skills.
• Strong organisational skills and a keen eye for detail.
• The ability to remain calm and professional when dealing with challenges.
• A natural ability to build relationships and provide first-class customer service.
• A willingness to learn, develop, and take on new responsibilities.
• A team-focused attitude and a strong work ethic.

Interested?

This is an excellent opportunity to join a successful business where your contribution will be valued, your development supported, and your achievements recognised.