Sales Support Lead

Confidential; Devon and Torbay; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free on-site parking

Job summary

Confidential is seeking a friendly, organised Sales Support Lead for an on-site role in Bideford, Devon. This full-time position offers a varied workload, working Monday to Friday 8.30am–5pm, with salary £28,000 - £30,000.

You will handle day-to-day admin and customer support, respond to enquiries by phone and email, process orders, and help keep records accurate. The successful candidate will be a proactive team player with strong attention to detail and the ability to prioritise to deliver

Qualifications

• Experience in administration, customer service or sales support.
• Strong organisational skills and attention to detail.
• Comfortable using computers and everyday office systems.

Responsibilities

• Respond to customer sales enquiries by telephone and email.
• Assist with processing and coordination of customer requirements.
• Manage and take the lead on complex customer service enquiries.
• Keep information and records accurate and up to date.
• Communicate with customers, colleagues and external contacts.
• Help ensure tasks are followed through efficiently.
• Provide general administrative support as required.
• Raise purchase orders and process sales orders with accuracy.
• Support the smooth running of the office and wider team.

Skills

Administration

Customer service

Sales support

Organisation

Job description

Sales Support Lead
Location: Bideford, Devon
Job Type: Full-time, on-site
Salary: £28,000 - £30,000

Hours: Monday to Friday 8.30am - 5pm

About the Opportunity

We are looking for a friendly, organised and reliable Sales Support Lead to join our team.

This is an excellent opportunity for someone who enjoys a varied role, likes working with people and takes pride in keeping things organised and running smoothly.

Working alongside the wider team, you will provide day-to-day administrative and customer support, helping to ensure a positive experience for customers and effective communication across the business.

The Role

The role will involve a variety of administrative and sales support activities, including:

• Responding to customer sales enquiries by telephone and email
• Assisting with the processing and coordination of customer requirements
• Manage and take the lead on complex customer service enquiries
• Keeping information and records accurate and up to date
• Communicating with customers, colleagues and external contacts
• Helping to ensure tasks are followed through efficiently
• Providing general administrative support as required
• Raising purchase orders and processing sales orders with accuracy
• Assisting with the smooth running of the office and wider team

About You

• Organised and able to manage a varied workload effectively
• Confident handling customer enquiries and finding practical solutions
• Able to assess situations, make sensible commercial decisions and take ownership of customer issues
• Calm and resourceful when dealing with more challenging or complex queries
• Thorough, with a strong eye for accuracy and detail
• Responsive and able to prioritise effectively to ensure customers receive timely support
• Adaptable and willing to take a flexible, hands-on approach to your work
• Confident communicating with customers, colleagues and external contacts
• A positive team player who is happy to use initiative and get involved
• Experienced in administration, customer service, sales support or a similar environment
• Comfortable using computers and everyday office systems

Previous experience within a sales or customer service role, preferably within a manufacturing environment would be desired.

What We Offer

• A friendly and supportive working environment
• A varied role with plenty of opportunity to get involved
• Company pension
• Cycle to work scheme
• Free on-site parking

Location

This is a full-time, on-site position based in Bideford, Devon.

If you are organised, personable and looking for a varied role within a supportive team, we would love to hear from you.