Finance Assistant

Michael Page; East Midlands; Hybrid; GBP 30,000 - 33,000; Part time

Benefits offered by this job

Salary £30k–£33k per year

Job summary

Michael Page is recruiting a Customer Experience Representative for a global Derbyshire-based business. The role is part of the order to cash team, handling POs in SAP, liaising with sales, and delivering excellent customer service across channels.

The candidate will manage orders, stock, and CRM records, handle returns, and escalate issues when needed. SAP experience is advantageous; 37.5-hour week with some flexibility and potential for extension beyond 12 months.

Qualifications

• Experience handling purchase orders and using SAP.
• Ability to liaise with sales and commercial teams.
• Proactive customer-facing role with CRM use.

Responsibilities

• Process customer orders and coordinate fulfilment.
• Handle stock and logistics to ensure on-time delivery.
• Respond to inquiries via phone and email with timely information.
• Maintain and update customer records in the CRM system.
• Manage returns and refunds per company policies.
• Escalate complex issues to appropriate departments when needed.

Skills

Customer service

SAP knowledge

Communication

Problem solving

CRM software

Teamwork

Tools

SAP

Job description

Our client, a global business with a market leading reputation, is recruiting a Customer Experience Representative. This company are known for innovation, technical expertise and being an excellent employer.

Client Details

This role is working for a global business based in Derbyshire. The role would initially be temporary for 12 months, but is highly likely to be extended beyond that and could in future become a permanent role.

Description

Working as part of the order to cash team.

Dealing with purchase orders, processing the PO in SAP, raising PO's for 3rd parties.

Liaise heavily with commercial and sales teams.

Deal with stock and logistics.

Deliver exceptional customer service via phone, email, and other communication channels.

Use the SAP system effectively.

Respond to customer enquiries, providing accurate and timely information on products and services.

Resolve customer issues and complaints efficiently, ensuring a positive customer experience.

Process customer orders accurately and coordinate fulfilment requirements.

Maintain and update customer records within the CRM system.

Handle returns and refund requests in line with company policies and procedures.

Escalate complex queries or issues to the appropriate departments when necessary.

Identify opportunities to promote additional products and services that meet customer needs.

Work collaboratively with internal teams to ensure high levels of customer satisfaction and service delivery.

Profile

This role would suit someone who wants to move beyond processing orders and answering queries. You'll need to be proactive, curious, take ownership and accountability, and really excel at customer relationships, solving problems and proactively driving things forward. SAP system experience would be a big advantage.

Job Offer

• An annual salary equivalent to 30-33k.
• 25 days holiday plus all bank holidays.
• Client would consider someone working 30 hours.
• Standard working hours are 37.5 per week, example 8-4 or 9-5.
• 4 days in the office per week with 1 day working from home (there is the potential for 2 days from home).
• This is a temporary contract initially for 12 months but is very likely to go on for longer or in future become a permanent position.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.