Sales Administrator

One to One personnel Limited; Maldon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company pension

Annual bonus scheme

On-site kitchen

Free parking

25 days holiday

Job summary

One to One Personnel Limited is seeking a Sales Administrator to support customers and the Sales Team. You will process orders from receipt to invoicing, ensure data accuracy and liaise with Sales, Warehouse and Finance to deliver reliable service.

The role requires strong organisation, communication skills and attention to detail, with training provided on systems and processes. On-site work in Heybridge with a competitive salary and benefits.

Qualifications

• Previous admin, sales support or similar office experience.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Proficient with Microsoft Office (Outlook, Excel, Teams).

Responsibilities

• Process customer sales orders accurately from receipt to delivery and invoicing.
• Check purchase orders, product codes, pricing and customer information for accuracy.
• Respond to telephone and email enquiries professionally and within timescales.
• Coordinate with Sales, Warehouse and Finance to resolve issues and maintain records.

Skills

Administrative experience

Microsoft Office

Communication skills

Attention to detail

Time management

Organisation

Education

Tools

SAP Business One

Job description

Sales Administrator | £26,000 | Heybridge | 8:30am – 5pm Mon-Fri

The Role

One to One Personnel are looking for an organised, proactive and customer-focused Sales Administrator to join our client’s team. You’ll play a key role in supporting customers and the Sales Team, ensuring orders and administration are processed accurately and efficiently from receipt through to delivery and invoicing. This is a varied, fast-paced role ideal for someone with excellent attention to detail, strong communication skills and the ability to manage competing priorities, while working closely with Sales, Warehouse, Supply Chain, Finance and other teams to deliver a reliable, professional service.

Key Responsibilities

Sales Order Processing

• Process customer sales orders accurately and efficiently, ensuring all relevant information is correct before orders are released.
• Check purchase orders, product codes, pricing, delivery details and customer information for accuracy.
• Identify and resolve order discrepancies, liaising with customers, the Sales Team and internal departments where necessary.
• Monitor outstanding and backordered items and communicate relevant updates.
• Ensure orders are progressed in line with agreed service levels and internal procedures.
• Maintain accurate records and supporting documentation.

Customer & Sales Team Support

• Act as a key point of contact for administrative queries from customers and the Sales Team.
• Respond to telephone and email enquiries professionally and within appropriate timescales.
• Provide information regarding orders, deliveries, stock availability and other routine queries.
• Work with colleagues to investigate and resolve customer issues.
• Build effective working relationships with customers, Sales Representatives and internal teams.

Returns, Credits & General Administration

• Process and coordinate customer returns and credit requests in accordance with company procedures.
• Investigate discrepancies and ensure appropriate supporting documentation and approvals are obtained.
• Maintain accurate electronic records.
• Assist with general Sales Administration and Customer Services activities as required.
• Support continuous improvement of departmental processes and ways of working.

What You’ll Need

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Comfortable working in a busy environment where priorities can change throughout the day.
• Confident communicating by telephone and email.
• Professional, approachable and customer-focused.
• Able to take ownership of tasks and follow them through to completion.
• Confident working both independently and as part of a team.
• Comfortable questioning information or identifying discrepancies rather than simply processing what has been provided.
• Able to build positive working relationships across different departments.
• Reliable and able to work accurately to deadlines.

Skills & Experience

Essential

• Previous experience in an administrative, sales support, customer service or similar office-based role.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational and time-management skills.
• Competent using Microsoft Office, including Outlook, Excel and Teams.
• Comfortable learning and using business systems.

Desirable

• Previous experience of sales order processing.
• Experience working with an ERP or order management system.
• Experience using SAP Business One or a similar system.
• Experience within a medical device, healthcare, distribution or regulated environment.

Full training will be provided on our systems, products and internal processes.

What’s in it for you?

• Starting salary of £26,000
• Monday to Friday 8:30am – 5:00pm (1 hour lunch)
• Company contribution pension
• Annual bonus scheme, based on team objectives
• On-site kitchen
• Free parking
• 25 days holiday (+ Bank Holidays)
• Summer and Christmas staff functions

For more information please contact Sophie Barnes