Sales Administrator

Cummins Mellor; Blackburn; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Private medical insurance

Staff discount

Free parking

Dress code

Social events

Job summary

Cummins Mellor in Blackburn is seeking a detail-focused Sales Order Processor to manage customer orders from receipt to completion, ensuring accurate entry onto the ERP system and timely progression.

You will handle telephone, email, and online orders, check stock and lead times, prepare quotations, keep customers updated, and maintain accurate records. Experience in order processing or sales administration is preferred.

Qualifications

• Experience in order processing, sales administration or customer service.
• Excellent attention to detail and accuracy.
• Good IT skills including MS Office and Outlook.

Responsibilities

• Process customer orders received by telephone, email and online.
• Enter sales orders accurately onto the ERP system.
• Check product availability and lead times with customers.
• Prepare and send quotations as required.
• Keep customers updated on order status and delivery schedules.
• Maintain accurate customer and order records.
• Process amendments, cancellations and returns; assist with pricing inquiries.

Skills

Attention to detail

Customer service

Organisational skills

MS Office

Outlook

ERP familiarity

Navision

Tools

Navision

Job description

Blackburn | £25,674 + benefits | In Office Role

Are you organised, detail-focused and experienced in processing customer orders? Do you enjoy working in a busy environment where accuracy and customer service are equally important?

We’re working with a successful and growing Lancashire-based business that supplies specialist equipment to trade customers across the UK. As part of continued growth, they’re looking to appoint a Sales Order Processor to join their busy sales support team at their Blackburn headquarters.

The Role

As Sales Order Processor, you’ll manage customer orders from receipt through to completion, ensuring all information is entered accurately and orders are progressed efficiently.

Your responsibilities will include:

• Processing customer orders received by telephone, email and online
• Accurately entering sales orders onto the company ERP system
• Checking product availability and confirming lead times with customers
• Preparing and sending quotations where required
• Keeping customers updated on order status, stock availability and delivery schedules

• Maintaining accurate customer and order records
• Processing order amendments, cancellations and returns
• Assisting with pricing enquiries and product information requests
• Handling customer complaints professionally and escalating where appropriate

About You

You’ll ideally have previous experience within order processing, sales administration, customer service or internal sales, and be comfortable working with systems and managing multiple orders and enquiries at once.

You’ll also bring:

• Excellent attention to detail and a high level of accuracy
• Strong communication and customer service skills
• Good organisation and time management
• The ability to prioritise work and meet deadlines
• Good IT skills, particularly Microsoft Office and Outlook
• The ability to work confidently both independently and as part of a team
• A proactive approach to resolving customer queries and problems

Experience within wholesale, distribution, logistics or a related environment would be advantageous, as would previous experience using an ERP or CRM system.

Knowledge of Microsoft Dynamics NAV (Navision) would also be beneficial, although full training can be provided.

What’s on Offer?

• £25,674 salary
• 30 days’ holiday in your first year, inclusive of statutory holidays
• Holiday entitlement increases to 33 days inclusive of statutory holidays after 12 months, with a further 1 day added for every 5 years of service
• Your birthday off as an additional paid day of leave
• Company pension scheme – initially 4% employer contribution, increasing with length of service (9% total scheme, made up of 4% employer and 5% employee contributions)
• Private medical insurance following successful completion of probation, subject to renewal – currently provided through AXA PPP with medical history disregarded
• JD Sports staff discount card following successful completion of probation
• Free parking
• Relaxed dress code – casual but business appropriate
• Regular social and staff events