Sales Administrator

Planet Recruitment; Thame; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days' holiday

10% employer pension contribution

Group Life Assurance

Health Cash Plan

Discretionary annual bonus

Full training provided

Job summary

Planet Recruitment in Thame is seeking a friendly Sales Administrator to join our busy team. The role offers a £30,000 yearly salary, Monday to Friday, with full training provided to get you up to speed on products and processes.

You will handle customer enquiries by phone, email and chat, process orders and payments, prepare quotes and invoices, and assist with returns and warranty queries. No prior industry experience is required, just a confident, organized attitude.

Qualifications

• Previous sales administration or customer service experience is beneficial.
• Confident communicating with customers.
• Organised and able to manage multiple tasks.
• Good written and verbal communication skills.
• Good numeracy skills.
• Comfortable using Microsoft Office.
• Interested in learning about products and how they work.
• Positive, professional and reliable.

Responsibilities

• Deal with customer enquiries by phone, email and chat
• Process customer orders and amendments
• Prepare quotes and invoices
• Take payments over the phone
• Deal with returns, refunds and warranty queries
• Follow up delivery issues
• Help customers choose suitable products
• Provide basic product and technical support

Skills

Customer service

Communication

Organization

Numeracy

Microsoft Office

Willing to learn

Reliability

Tools

Microsoft Office

Job description

Sales Administrator

£30,000 per year | Monday to Friday, 9am-5pm | Permanent

We're looking for a friendly, organised and confident Sales Administrator to join a small and busy team.

The role will involve supporting customers with enquiries, orders and product questions by phone, email and online chat. You'll also help with quotes, payments, returns and general sales administration.

Full training will be provided, so experience within this particular industry isn't necessary. We're looking for someone who is confident dealing with customers, organised and willing to learn.

Key Responsibilities

• Deal with customer enquiries by phone, email and chat
• Process customer orders and amendments
• Prepare quotes and invoices
• Take payments over the phone
• Deal with returns, refunds and warranty queries
• Follow up delivery issues
• Help customers choose suitable products
• Provide basic product and technical support

About You

• Previous sales administration or customer service experience is beneficial
• Confident communicating with customers
• Organised and able to manage multiple tasks
• Good written and verbal communication skills
• Good numeracy skills
• Comfortable using Microsoft Office
• Interested in learning about products and how they work
• Positive, professional and reliable

Benefits

• £30,000 salary
• 25 days' holiday
• 10% employer pension contribution
• Group Life Assurance
• Health Cash Plan
• Discretionary annual bonus
• Full training provided

If you're looking for a varied Sales Administrator role with plenty of customer contact and the opportunity to learn new skills, we'd love to hear from you.

Planet Recruitment is an Equal Opportunities Employer.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position