SALES ADMINISTRATION SPECIALIST

Elco Cuenod Ecoflam; Worcester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Elco Cuenod Ecoflam is seeking a Sales Administration Specialist to act as the main liaison between sales reps, customers and central office. You will coordinate the entire order process across the UK & Ireland, ensuring smooth processing of orders, quotations and related admin tasks.

The role emphasizes delivering excellent service to all stakeholders, maintaining accurate records and supporting forecasting and reporting activities. A strong background in Excel, SAP and CRM is required.

Qualifications

• Experience in an administrative role with exposure to sales processes.
• Strong working knowledge of Excel, SAP and CRM systems.
• Good numeracy and communication skills.

Responsibilities

• Process and verify customer orders accurately using internal systems.
• Prepare and issue quotations, order confirmations and sales documents.
• Liaise with customers on product availability, pricing, lead times and delivery updates.
• Coordinate with logistics, warehouse, finance and technical teams to ensure smooth order fulfilment.
• Support external sales team with administrative tasks.
• Maintain accurate customer and sales records in internal systems.
• Handle customer enquiries via phone and email professionally.
• Monitor outstanding orders and communicate delays proactively.
• Assist with forecasting, reporting and weekly sales data analysis.
• Support key account administration and project tracking activities.
• Ensure compliance with company procedures and pricing structures.
• Take on additional tasks within the Sales Administration area as needed.

Skills

Excel

SAP

CRM

Education

GCSE Math (C/4)

GCSE English (C/4)

Job description

A Sales Administration Specialist is responsible for being the key contact between sales representatives, customers and central office, coordinating the entire order process by ensuring the smooth processing of customer orders, quotations, and sales administration activities.
The core objective is to control and manage all orders within the UK & Ireland. The Sales Administrative Specialist must deliver excellence in service through all stakeholders, managing tasks efficiency and productively.

Job responsibilities

• Process and verify customer orders accurately and efficiently using internal systems
• Prepare and issue quotations, order confirmations, and sales documentation
• Liaise with customers regarding product availability, pricing, lead times, and delivery updates
• Coordinate with logistics, warehouse, finance, and technical departments to ensure smooth order fulfilment
• Support the external sales team with administrative and operational tasks
• Maintain accurate customer and sales records within internal systems
• Handle customer enquiries and order acknowledgements professionally via phone and email
• Monitor outstanding orders and proactively communicate any delays or issues
• Assist with forecasting, reporting, and weekly sales data analysis
• Support key account administration and project tracking activities
• Ensure compliance with company procedures, pricing structures, and commercial policies
• Any other reasonable tasks assigned within the Sales Administration area of responsibility

Job requirements

• Experience within the heating industry is preferred
• Math, English GCSE Level C or 4 and above
• Experience in an administrative role with knowledge of Excel, SAP and CRM