Sales & Accounts Admin Specialist - Quotations & CRM

DuoCall MSP; Rotherham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

22 Days Holiday (Rising to 25 days)

Birthday Day Off

Buy Holiday Scheme

Career Development and Progression

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Health Care Benefit

Reduced Gym Membership

SCG Mobile Benefit

Employee Referral Bonus

Annual Salary Reviews

Pension Scheme

Charity Events

Job summary

DuoCall MSP in the United Kingdom is seeking an administrative support specialist to back the Sales and Account Management teams, ensuring quotations, contracts, customer records and commercial activities are managed efficiently and accurately.

You will maintain CRM records, assist with pricing requests and supplier quotations, support account managers, monitor opportunities and keep actions on schedule, while delivering excellent customer service and professional communication with customers

Responsibilities

• Prepare and send customer quotations and proposals.
• Create and maintain accurate records within CRM systems.
• Assist the sales team with pricing requests and supplier quotations.
• Support Account Managers with customer reviews and contract renewals.
• Monitor sales opportunities and ensure actions are completed within agreed timescales.
• Act as a point of contact for customer queries.
• Build positive relationships with customers and suppliers.
• Maintain a professional and customer-focused approach at all times.
• Assist with scheduling customer meetings and account reviews.
• Respond to customer emails and ensure enquiries are managed effectively.
• Maintain accurate customer records and contracts.
• Support the preparation of sales presentations and proposals.
• Assist with contract documentation where required.
• Ensure compliance with company processes and policies.
• Provide general administrative support to the wider Commercial team.

Skills

Quotations preparation

Customer service

Communication

Administration

Tools

CRM software

MS Office

Job description

DuoCall MSP in the United Kingdom is seeking an administrative support specialist to back the Sales and Account Management teams, ensuring quotations, contracts, customer records and commercial activities are managed efficiently and accurately.

You will maintain CRM records, assist with pricing requests and supplier quotations, support account managers, monitor opportunities and keep actions on schedule, while delivering excellent customer service and professional communication with customers