Sales & Quotations Administrator — CRM & Customer Care

Gibson Hollyhomes Ltd; Manchester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Gibson Hollyhomes Ltd in South Manchester is seeking an Administrator to join a customer-focused team. You will handle quotation enquiries via email and live chat, triage before allocation to the team, prepare and send quotes, and maintain accurate CRM records.

The role requires strong communication, organisation and teamwork, with responsibilities spanning pricing inquiries, reports, and supporting the sales team to deliver excellent customer service.

Qualifications

• Customer-focused with strong service mindset.
• Excellent written and verbal communication.
• Proficient in Microsoft Word and Excel.
• Team player with good organisational skills.
• Detail-oriented and self-motivated.

Responsibilities

• Handle incoming quotation enquiries via email and live chat, triage before allocation to the team.
• Process and send out quotes using information provided by the team.
• Follow up on outstanding quotations and update records accordingly.
• Manage live chat enquiries, providing prompt and professional responses.
• Liaise with customers to clarify requirements and ensure satisfaction with the quotation process.
• Ensure all customer interactions and quotations are documented accurately in the CRM system.
• Provide support to customers regarding product information, pricing, and availability.
• Prepare reports and present findings to the sales management team.
• Assist the sales team with administrative tasks as needed.

Skills

Customer Focused

Excellent communication

Team player

Self-motivated

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Gibson Hollyhomes Ltd in South Manchester is seeking an Administrator to join a customer-focused team. You will handle quotation enquiries via email and live chat, triage before allocation to the team, prepare and send quotes, and maintain accurate CRM records.

The role requires strong communication, organisation and teamwork, with responsibilities spanning pricing inquiries, reports, and supporting the sales team to deliver excellent customer service.