Customer Service & Quotations Specialist

Fresh Start Recruitment; Pinxton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Fresh Start Recruitment is seeking a Customer Services Representative on behalf of its client to join an office-based team in the United Kingdom. The role focuses on handling customer enquiries, preparing quotations, processing orders, and maintaining strong customer relationships.

Responsibilities include prompt communication via email and phone, inputting orders in Sage ERP, coordinating with warehouse and carriers, and contributing to achieving sales objectives.

Qualifications

• Experience handling customer enquiries and processing orders.
• Ability to prepare accurate quotations and proposals.
• Strong communication and relationship-building skills.

Responsibilities

• Respond promptly to customer enquiries via email and phone.
• Prepare and issue accurate quotations.
• Review orders for accuracy and input into Sage ERP.
• Liaise with Warehouse and manufacturing divisions.
• Coordinate with carriers to track deliveries and obtain proof of delivery.
• Resolve customer issues professionally and maintain relationships.
• Follow up on quotations and maintain customer satisfaction.

Skills

Customer service

Communication

Tools

Sage ERP

Job description

Fresh Start Recruitment is seeking a Customer Services Representative on behalf of its client to join an office-based team in the United Kingdom. The role focuses on handling customer enquiries, preparing quotations, processing orders, and maintaining strong customer relationships.

Responsibilities include prompt communication via email and phone, inputting orders in Sage ERP, coordinating with warehouse and carriers, and contributing to achieving sales objectives.