Safe Neighbourhood Officer

The Guinness Partnership; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in the UK is seeking a Safe Neighbourhood Officer for a full-time position. This field-based role focuses on effective ASB prevention through thorough investigations and a victim-centred approach. The ideal candidate will have a strong knowledge of social housing legislation and excellent communication skills. This position involves building partnerships and providing mediation services to address local issues. A full UK driving licence and access to a car are necessary for this role.

Qualifications

• Experience in delivering targeted ASB prevention projects.
• Good knowledge of relevant legislation and current best practices.
• Self-motivated with the ability to plan and work with minimal supervision.

Responsibilities

• Conduct thorough and effective investigations.
• Adopt a victim-centred approach to keep individuals and communities safe.
• Build local partnerships with authorities and external agencies.

Skills

Experience in delivering targeted ASB prevention projects

Strong knowledge of regulatory legislation for social housing

Excellent communication skills

Proficiency in Microsoft Office

Attention to detail

Education

Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher

Job description

Following an exciting development in our team, The Guinness Partnership is recruiting for a Safe Neighbourhood Officer to join our Safe Neighbourhoods and Support Service on a full-time, permanent basis. This field-based role covers the Leeds, Harrogate, Doncaster, and Mexborough.

Key Responsibilities

• Conduct thorough and effective investigations.
• Adopt a victim-centred approach to keep individuals and communities safe.
• Identify vulnerability early and escape to our Safeguarding Team.
• Deliver high levels of customer service in line with Guinness’s standards.
• Take ownership of allocated cases in accordance with Guinness’s policies and procedures.
• Attend court hearings for injunctions and NOSPs to achieve positive outcomes.
• Build local partnerships with authorities and external agencies to utilise available tools and powers to address ASB.
• Provide mediation services to reduce ASB between neighbours.
• Identify and support continuous improvements.
• Collaborate with team members to innovate and deliver right-first-time services.

Experience Required

• Experience in delivering targeted ASB prevention projects.
• Experience in the housing or property sector.
• Strong knowledge of regulatory legislation for social housing.
• Good knowledge of relevant legislation and current best practices.
• Excellent attention to detail, maintaining accurate records within agreed service levels and targets.
• Ability to prioritise and meet changing demands.
• Self-motivated with the ability to plan and work effectively with minimal supervision.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office.
• Demonstrated Guinness behavioural competencies.

Essential Qualifications

• Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher.

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

Travel will be a key part of this role, so you will need a Full UK driving licence and access to your own car.

If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.