SACM Consultant

FalconSmartIT; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

FalconSmartIT is seeking an SACM Consultant in London with hybrid work flexibility. You will own the CMDB, drive SACM governance, and lead end-to-end lifecycle across configuration items and service assets. Expect collaboration with IT teams to map dependencies and ensure data integrity.

The role emphasizes ServiceNow-driven discovery, CI attestation, and ongoing improvement of data quality, with focus on audit readiness and compliance across business services.

Qualifications

• Experience leading SACM programs and CMDB ownership.
• Proven ability to govern configuration data and service mappings.
• Hands-on with ServiceNow and CMDB health and data models.
• Familiarity with data quality, audits, and attestation processes.

Responsibilities

• Develop, implement, and maintain SACM policies, standards, and governance.
• Own and govern CMDB and CMS with accurate configuration data.
• Define and maintain CIs, attributes, relationships, and service mappings.
• Lead end-to-end SACM lifecycle including planning, control, and audits.
• Optimize CI data maintenance using discovery tools and integrations.
• Oversee configuration governance, audits, and remediation of issues.
• Drive adoption of ServiceNow, discovery, and service mapping for automation.

Skills

CMDB

SACM

ServiceNow

Governance

Discovery tools

Tools

ServiceNow

Discovery

CSDM

Job description

Job Title: SACM Consultant

Job Location: London, UK/ Hybrid

Job Type: FTE/6 Months Contract

Job Description

• Develop, implement, and maintain Service Asset & Configuration Management (SACM) policies, standards, processes, and governance frameworks.
• Own and govern the Configuration Management Database (CMDB) and Configuration Management System (CMS), ensuring accurate, complete, and trusted configuration data across the organization.
• Define, manage, and maintain Configuration Items (CIs), their attributes, relationships, and service mappings to provide visibility of dependencies across business services, applications, infrastructure, and supporting components.
• Expertise in managing CMDB health and data models using the ServiceNow CSDM framework to drive service-aware governance
• Lead the end-to-end SACM lifecycle, including planning, identification, control, status accounting, verification, and audit of configuration item and service assets data.
• Establish and optimize CI data maintenance processes, leveraging discovery tools, system integrations, automation, and controlled manual updates to ensure data quality, integrity, and compliance.
• Manage configuration governance, assurance, and compliance activities, including regular configuration audits and the remediation of identified data quality issues.
• Provide governance and oversight of configuration compliance, audit, and CI attestation activities, ensuring CI data remains accurate, auditable, and aligned to organizational and compliance requirements.
• Drive the adoption of ServiceNow, discovery, and service mapping capabilities to improve automation, data integrity, configuration visibility, and operational resilience.