SaaS Systems Analyst: SQL & Client Success

Remotestar; Cambourne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm is looking for a Technical System / Support Analyst to provide level 2 support and ensure client success. The role requires experience in customer support, knowledge of SQL databases, and fluency in English and Greek. Employees will assist in innovation and suggest improvements in operational procedures. This position offers a hybrid working model with office presence in Athens.

Qualifications

• Experience in customer support routines.
• Knowledge of relational database modeling (SQL Server, PostgreSQL, Oracle).
• Proficiency in data manipulation via ETL.
• Fluency in additional languages like German or French is a plus.

Responsibilities

• Provide level 2 support ensuring compliance with customer requirements.
• Propose technical solutions and assess applications developed by teams or suppliers.
• Research new solutions and suggest process improvements.
• Support mobile applications for clients.

Skills

Customer support

SQL knowledge

Fluent in English

Fluent in Greek

Education

Degree in information technology-related fields

Job description

A leading technology firm is looking for a Technical System / Support Analyst to provide level 2 support and ensure client success. The role requires experience in customer support, knowledge of SQL databases, and fluency in English and Greek. Employees will assist in innovation and suggest improvements in operational procedures. This position offers a hybrid working model with office presence in Athens.