Technical Support Analyst: Hybrid SQL & Data Troubleshooter

MCS Group; Belfast City District; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working 2–3 days per week

Job summary

MCS Group is partnering with a fast-growing business providing a software platform that drives process improvements for global organisations. They seek a Technical Support Analyst with exposure to SQL to join a client support team.

You will handle client queries, triage incidents, and resolve issues while building strong client relationships in a modern tech environment. Hybrid working enables 2–3 days on site per week.

Qualifications

• Experience with service desk tools (Zendesk, Jira, Freshdesk).
• Strong Excel skills and an interest in data; SQL is a bonus.
• 1+ year in technical or software support.
• Clear communicator who can explain technical issues simply.

Responsibilities

• Acting as the first point of contact for client queries and incidents on the software platform.
• Logging, prioritising and resolving support tickets in line with SLAs.
• Troubleshooting issues and working closely with internal teams to find solutions.
• Communicating clearly with clients via email, phone and video.
• Supporting onboarding, training sessions and webinars.
• Contributing to knowledge base articles and continuous improvement.

Skills

Excel

Communication

Problem solving

Tools

Zendesk

Jira

Freshdesk

Job description

MCS Group is partnering with a fast-growing business providing a software platform that drives process improvements for global organisations. They seek a Technical Support Analyst with exposure to SQL to join a client support team.

You will handle client queries, triage incidents, and resolve issues while building strong client relationships in a modern tech environment. Hybrid working enables 2–3 days on site per week.