Hybrid Level 1 App Support Analyst - Incident Triage & SQL

Cegedim; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in health insurance is seeking a Level 1 Application Support Analyst to provide exceptional support for their software applications. This hybrid role involves collaborating with client representatives and ensuring timely resolution of support issues. Candidates should have experience in ticketing systems and application support in the software industry, along with strong analytical and communication skills. Join a dynamic team based in Bristol dedicated to enhancing customer satisfaction.

Qualifications

• Experience of working in ticketing systems.
• Application support experience in the software development industry.
• Good MS/SQL Server script writing experience is a plus.

Responsibilities

• Triaging Incidents logged within the Service Desk system.
• Working directly with client representatives.
• Escalating issues to development for further analysis.

Skills

Analytical and problem-solving abilities

Strong customer service skills

Good communication and interpersonal skills

Tools

MS/SQL Server

Ticketing systems

Job description

A leading technology company in health insurance is seeking a Level 1 Application Support Analyst to provide exceptional support for their software applications. This hybrid role involves collaborating with client representatives and ensuring timely resolution of support issues. Candidates should have experience in ticketing systems and application support in the software industry, along with strong analytical and communication skills. Join a dynamic team based in Bristol dedicated to enhancing customer satisfaction.