Remote Application Support Analyst - SQL & Reporting

TechNET IT Recruitment Ltd; Reading; Remote; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Benefits package

Job summary

A dynamic technology-driven business is seeking an Application Support Analyst. This role offers a predominantly remote setup with occasional in-person collaboration. Responsibilities include troubleshooting user queries, maintaining support records, and collaborating with senior teams. The ideal candidate will have IT helpdesk experience and strong communication skills. This position provides opportunities for skill development in SQL and application development.

Qualifications

• Experience in an IT helpdesk or application support environment is essential.
• Strong communication skills are necessary, both written and verbal.
• Must be able to manage multiple priorities effectively.

Responsibilities

• Act as the first line of defence for application-related queries.
• Track, prioritise, and resolve user support requests.
• Collaborate with senior technical teams to resolve complex issues.

Skills

IT helpdesk experience

Clear communication

Organisational skills

Proactive mindset

Tools

SQL

Excel

SharePoint

Microsoft Teams

Job description

A dynamic technology-driven business is seeking an Application Support Analyst. This role offers a predominantly remote setup with occasional in-person collaboration. Responsibilities include troubleshooting user queries, maintaining support records, and collaborating with senior teams. The ideal candidate will have IT helpdesk experience and strong communication skills. This position provides opportunities for skill development in SQL and application development.