SaaS Account Manager: Growth & Renewal Specialist

Fospha; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Workplace pension

Flexible benefits

Wellhub membership

25 days annual leave + holidays

Life assurance

Cycle to work

Salary advances

Job summary

Fospha is scaling its Customer team in London, delivering a measurable value platform for marketing and eCommerce brands. As an Associate Account Manager, you’ll own relationships with mid-size customers, driving renewals, adoption, and commercial readiness while shaping next-gen customer success.

You’ll turn data into ROI-focused narratives for CFOs, Marketing teams, and data researchers, collaborating with the Head of Customer Accounts on strategic plans and ensuring strong retention and

Qualifications

• 2–3 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Experience in D2C marketing, analytics, or eCommerce a plus.
• Able to interpret dashboards and articulate the 'so what' for customers.
• Strong relationship builder who delivers tangible results.
• Organized, proactive, and ownership-driven.
• Eager to drive renewals, upsells, and business storytelling.
• Curious and analytical with interest in marketing performance.

Responsibilities

• Drive renewals across your portfolio by aligning client objectives with demonstrated value.
• Collaborate with the Head of Customer Accounts on high-impact accounts to secure partnerships.
• Turn data into impact stories showing ROI for various stakeholders.
• Identify signals of growth or risk and flag adoption challenges or expansion opportunities.
• Contribute to proactive strategic account plans and activation roadmaps.
• Represent the voice of the customer to help improve the Fospha platform.

Skills

Relationship building

Renewals

Data storytelling

Cross-functional collaboration

Account planning

SaaS sales

Communication

Proactive planning

Job description

Fospha is scaling its Customer team in London, delivering a measurable value platform for marketing and eCommerce brands. As an Associate Account Manager, you’ll own relationships with mid-size customers, driving renewals, adoption, and commercial readiness while shaping next-gen customer success.

You’ll turn data into ROI-focused narratives for CFOs, Marketing teams, and data researchers, collaborating with the Head of Customer Accounts on strategic plans and ensuring strong retention and