SaaS Account Manager: Renewals & Growth

Visa Hunt; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program (ESPP)

Retirement or pension plan

Job summary

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, delivering exceptional outcomes and driving revenue growth.

The ideal candidate will have 7+ years in customer-facing roles, strong commercial acumen, and experience with SaaS products and AI-driven insights. This role operates in a hybrid model with offices in major cities including London.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor's degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Commercial acumen

Data-driven decision making

Relationship building

Education

Bachelor's degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, delivering exceptional outcomes and driving revenue growth.

The ideal candidate will have 7+ years in customer-facing roles, strong commercial acumen, and experience with SaaS products and AI-driven insights. This role operates in a hybrid model with offices in major cities including London.