Enterprise SaaS Renewal & Growth Manager

Sensor Tower; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Sensor Tower is seeking an Account Manager, Brands to lead renewals and growth across a portfolio of enterprise clients. You will work closely with Customer Support to ensure smooth renewals and advocate process improvements for efficiency.

The role centers on maximizing value and driving long-term retention through strategic expansion opportunities. Based in London, you will travel for on-site meetings where possible and partner with procurement/legal to move contracts to signature, while

Qualifications

• Must be willing to work from our London office three days a week.
• Experience in SaaS sales as an Account Executive or Account Manager.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base.
• Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.
• Self-starting attitude and entrepreneurial spirit highly encouraged!
• An eye for detail following the industry trends and interpreting these into day-to-day business impact.
• Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day.
• Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products or regions.
• Strong commercial judgement, including the ability to defend value, handle pricing objections and balance customer needs with revenue goals.
• Confidence working with procurement and legal teams to move agreements through to signature.

Responsibilities

• Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention growth.
• Oversee all assigned contract renewals to ensure timely and accurate execution.
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction.
• Own contract processes, including renewal CTA management, quote creation, Salesforce opportunity records, and signatures.
• Work with Customer Support to identify at-risk accounts and plan renewal strategy.
• Collaborate with Sales Ops to improve renewal processes and efficiency.
• Identify expansion opportunities within accounts during renewal.
• Build strong relationships through regular calls, meetings, and on-site visits where possible.
• Develop renewal plans addressing risk, product adoption gaps, and expansion opportunities.
• Lead commercial negotiations including pricing, structure and multi-year agreements.
• Develop relationships with decision-makers across teams and regions.
• Translate customer goals into use cases and coordinate with internal specialists.
• Maintain renewal/expansion forecast with next steps and escalation plans.
• Hold regular commercial reviews to align on budgets and renewal timelines.

Skills

SaaS sales

Account management

Renewals

Upsell

Negotiations

Stakeholder management

Data presentation

Cross-functional

Job description

Sensor Tower is seeking an Account Manager, Brands to lead renewals and growth across a portfolio of enterprise clients. You will work closely with Customer Support to ensure smooth renewals and advocate process improvements for efficiency.

The role centers on maximizing value and driving long-term retention through strategic expansion opportunities. Based in London, you will travel for on-site meetings where possible and partner with procurement/legal to move contracts to signature, while