Renewals Account Manager

Oktopost; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Company socials

Wellness programmes

Flexible vacation days

Quarterly recharge days

Expense account £75/month

Learning & development

Hybrid work in London

Job summary

Oktopost in London is seeking a Renewals Account Manager to own post-sale relationships and drive long-term retention across a portfolio of customers. You will negotiate renewals, ensure customer value, and partner with Sales and Solutions teams to maximize product adoption.

Ideal candidates have 2–4 years in account management or customer success in SaaS, excellent communication, and strong organization. Knowledge of Salesforce and digital marketing is a plus in a fast-paced hybrid environment.

Qualifications

• 2–4 years of account management, customer success or related role.
• SaaS experience is beneficial.
• Exceptional presentation, verbal and written communication skills.
• Strong organizational skills and ability to thrive under pressure.

Responsibilities

• Post-sale success by facilitating routine customer meetings and supporting the partnership.
• Cultivate long-term relationships to enhance retention and loyalty.
• Lead renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address client requests and maximize value.
• Identify upsell/cross-sell opportunities based on client needs.

Skills

Account Management

Customer Success

SaaS experience

Communication skills

Salesforce

Tools

Salesforce

Job description

Ready to build a career in SaaS Account Management? We’re looking for a motivated professional to join our team as a Renewals Account Manager, a perfect opportunity to join an amazing company with an outstanding product, stellar team members, and the best clients. Oktopost is the place for you!

When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.

Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage, scale, and measure social media programs.

Trusted by global brands and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.

We are looking for a proactive, relationship-driven Renewals Account Manager to join our team. Reporting to the Account Management Director, you will oversee a dedicated portfolio of Oktopost customers, focusing on securing long‑term retention through value‑based partnerships. This role is designed for a dedicated professional who thrives on nurturing client success and acting as a trusted advisor to drive retention through product expertise and commercial negotiation.

What You’ll Do

• Responsible for post-sale success by facilitating routine customer meetings and offering support throughout the partnership.
• Cultivate strong, long‑term relationships with clients to enhance retention and loyalty.
• Lead the renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
• Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.

What We're Looking For

• 2-4 years of experience in Account Management, Customer Success, Sales Development, or related customer-facing role.
• Experience working in a SaaS environment is beneficial.
• Exceptional presentation, verbal, and written communication skills.
• Strong organizational skills and the ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Knowledge of the digital marketing and social media world is advantageous.

Job Benefits

• Competitive earnings: Base salary + commission
• Professional growth: Formal learning & development programme.
• Work-life balance: Flexible hybrid setup (3 days in-office, London).
• Perks & benefits: Private healthcare, company socials and wellness programmes.
• Days off: Flexible vacation day policy + Quarterly Recharge Days
• Monthly Allowance: £75 per month expense account.
• Inspiration: Work with leading B2B brands and a team of top-notch professionals.

Life as an Oktoposter

At Oktopost, we’re a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we’re at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.

No matter what department or region you join us from, you’ll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.

We're a team that's genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.