SaaS Implementation Specialist

benefex; England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discounts from brands

Salary sacrifice schemes

Birthday off

Healthcare plan

Income protection

Life assurance

Parental leave

Work from Anywhere

Buy/sell holidays

Benifex card

Job summary

Benifex is seeking an Implementation Consultant to configure and build customer solutions, ensuring delivery aligns with scope and quality standards. You will work with Solution Consultants and delivery specialists to enable go-live and customer success across global projects.

You will configure platform functionality, test thoroughly, and contribute to documentation while coordinating with stakeholders to manage workloads and risks in a fast-growing tech environment.

Qualifications

• Experience implementing SaaS products in an Implementation Consultant, Configuration Consultant, or similar delivery-focused role.
• Experience configuring software solutions against business requirements and following defined delivery methodologies.
• Strong attention to detail, with the ability to produce high-quality configuration, testing, and documentation outputs.
• Experience supporting system testing and user acceptance testing, including defect investigation and resolution.
• Excellent organisational, communication, and collaboration skills, with a proactive and customer-focused approach.
• Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Responsibilities

• Configure, build, and test platform functionality in line with customer requirements and delivery standards.
• Collaborate with Solution Consultants to ensure requirements are understood and technically achievable.
• Support testing activities, defect resolution, and customer readiness throughout the implementation lifecycle.
• Create and maintain implementation documentation and customer knowledge articles.
• Manage your workload effectively, communicating progress and escalating risks or blockers where required.

Skills

SaaS implementation

Configuration

Client-facing

Project coordination

Job description

Benifex is seeking an Implementation Consultant to configure and build customer solutions, ensuring delivery aligns with scope and quality standards. You will work with Solution Consultants and delivery specialists to enable go-live and customer success across global projects.

You will configure platform functionality, test thoroughly, and contribute to documentation while coordinating with stakeholders to manage workloads and risks in a fast-growing tech environment.