Lead SaaS Implementation Specialist

Ecoonline; City of Edinburgh; Vor Ort; GBP 42.000 - 62.000; Vollzeit

Zusammenfassung

EcoOnline is looking for an Implementation Consultant (SaaS Solutions) to lead customer onboarding projects, run discovery workshops, configure solutions and guide adoption.

You will deliver projects on time and within scope, elicit requirements and translate them into scalable EcoOnline solutions while ensuring quality through testing and best practices. This role emphasizes stakeholder engagement and knowledge transfer across teams.

Qualifikationen

• 2-5 years of experience within SaaS or professional services.
• Experience gathering requirements and translating business needs into software solutions.
• Strong understanding of the software implementation lifecycle.
• Experience facilitating workshops and stakeholder discussions.
• Ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• End-to-End Project Delivery from initiation through BAU.
• Elicit, document and validate client requirements and translate into EcoOnline solutions.
• System configuration, testing support and delivery quality.
• Facilitate customer workshops, manage stakeholder expectations and drive decisions.
• Build trusted client relationships and ensure adoption and transition to BAU.

Kenntnisse

Customer-facing

Requirements gathering

Workshop facilitation

Analytical skills

SaaS implementation

Jobbeschreibung

EcoOnline is looking for an Implementation Consultant (SaaS Solutions) to lead customer onboarding projects, run discovery workshops, configure solutions and guide adoption.

You will deliver projects on time and within scope, elicit requirements and translate them into scalable EcoOnline solutions while ensuring quality through testing and best practices. This role emphasizes stakeholder engagement and knowledge transfer across teams.