SaaS Onboarding & Implementation Lead

Identify Solutions; Lincoln; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Identify Solutions in Doncaster is seeking an Onboarding Consultant / Implementation Project Manager to lead software implementations from post-sale handover to go-live. You will manage project plans, coordinate activities, monitor milestones, and serve as the main contact for customers and internal teams.

The role requires strong project management discipline, experience delivering structured SaaS implementations and the ability to manage multiple projects simultaneously.

Qualifications

• Experience managing customer-facing implementation projects within SaaS/software/tech.
• Strong project management fundamentals and delivering structured software implementations.
• Experience building and managing project plans and milestones.

Responsibilities

• Managing a portfolio of concurrent software implementation projects.
• Leading implementation kick-off meetings with customers.
• Creating and maintaining project plans and timelines.
• Managing milestones, dependencies and deadlines.
• Acting as the primary contact throughout onboarding.
• Coordinating internal teams to ensure delivery.
• Running regular progress meetings with customers.
• Managing risks and resolving blockers.
• Supporting data collection and data mapping activities.
• Ensuring implementations stay on track within timescales.
• Escalating risks when timelines are at risk.
• Supporting user adoption and readiness for go-live.
• Maintaining project documentation throughout lifecycle.

Skills

SaaS implementation

Software onboarding

Customer project delivery

Professional services

Software deployment projects

Digital transformation initiatives

Business systems implementation

Tools

Microsoft Project

Job description

Identify Solutions in Doncaster is seeking an Onboarding Consultant / Implementation Project Manager to lead software implementations from post-sale handover to go-live. You will manage project plans, coordinate activities, monitor milestones, and serve as the main contact for customers and internal teams.

The role requires strong project management discipline, experience delivering structured SaaS implementations and the ability to manage multiple projects simultaneously.