Strategic CSM: Drive Adoption & Advocacy (Flexible)

Benifex; Southampton; Vor Ort; GBP 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Flexible work setup

25 days holiday

Healthcare cash plan

Pension scheme

Zusammenfassung

Benifex, a fast-moving technology company in Southampton, is seeking a Customer Success Manager to manage a portfolio of 20–30 customers, driving value and engagement. You will foster relationships, lead account health reviews, and support clients in maximizing their platform usage.

Ideal candidates will have a background in Customer Success within a B2B SaaS environment and strong communication skills. The position offers flexible working arrangements and a comprehensive benefits package.

Qualifikationen

• Solid experience in a Customer Success role driven by outcomes.
• Experience managing complex B2B SaaS customer portfolios.
• Excellent communication and relationship-building skills.

Aufgaben

• Manage a portfolio of approximately 20–30 customers.
• Build trusted relationships with customer stakeholders.
• Lead regular customer check-ins and identify opportunities.

Kenntnisse

Customer Success Management

B2B SaaS Experience

Communication Skills

Organizational Skills

Relationship Building

Jobbeschreibung

Benifex, a fast-moving technology company in Southampton, is seeking a Customer Success Manager to manage a portfolio of 20–30 customers, driving value and engagement. You will foster relationships, lead account health reviews, and support clients in maximizing their platform usage.

Ideal candidates will have a background in Customer Success within a B2B SaaS environment and strong communication skills. The position offers flexible working arrangements and a comprehensive benefits package.