Strategic CSM: Drive Adoption & Advocacy (Flexible)

Benifex; Southampton; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work setup

25 days holiday

Healthcare cash plan

Pension scheme

Job summary

Benifex, a fast-moving technology company in Southampton, is seeking a Customer Success Manager to manage a portfolio of 20–30 customers, driving value and engagement. You will foster relationships, lead account health reviews, and support clients in maximizing their platform usage.

Ideal candidates will have a background in Customer Success within a B2B SaaS environment and strong communication skills. The position offers flexible working arrangements and a comprehensive benefits package.

Qualifications

• Solid experience in a Customer Success role driven by outcomes.
• Experience managing complex B2B SaaS customer portfolios.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage a portfolio of approximately 20–30 customers.
• Build trusted relationships with customer stakeholders.
• Lead regular customer check-ins and identify opportunities.

Skills

Customer Success Management

B2B SaaS Experience

Communication Skills

Organizational Skills

Relationship Building

Job description

Benifex, a fast-moving technology company in Southampton, is seeking a Customer Success Manager to manage a portfolio of 20–30 customers, driving value and engagement. You will foster relationships, lead account health reviews, and support clients in maximizing their platform usage.

Ideal candidates will have a background in Customer Success within a B2B SaaS environment and strong communication skills. The position offers flexible working arrangements and a comprehensive benefits package.