Healthcare SaaS Configuration & Implementation Specialist

ASMBL; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

ASMBL, an AI-native professional services studio, is seeking a detail-oriented Product Configuration & Implementation Specialist to configure and optimize a healthcare SaaS platform across multiple customers.

You’ll join an embedded delivery team, supporting rollout and evolution, translating business requirements into working configurations with low-code/no-code tools, and coordinating with customer stakeholders and cross‑functional teams.

Qualifications

• 5+ years of experience in SaaS implementation or platform configuration.
• Hands-on with low-code/no-code tools and workflow platforms.
• Ability to translate business requirements into functional platform configurations.
• Experience testing and troubleshooting configuration changes across environments.
• Familiarity with Jira or similar issue-tracking tools.
• Strong communication and stakeholder management.

Responsibilities

• Configure and maintain customer workflows, permissions, and platform settings using low-code/no-code tools.
• Participate in discovery sessions to understand requirements and workflows.
• Translate approved business requirements into functional configurations using supported platform capabilities, avoiding unnecessary customization.
• Manage configurations across multiple customers, maintaining consistency and version-controlled records.
• Perform end-to-end configuration testing, working with QA and Development to identify and resolve issues.
• Demonstrate configurations to customers, gather feedback, and support stakeholder approvals.
• Troubleshoot configuration defects and track issues and change requests using Jira.
• Develop configuration documentation, training materials, and operational handover resources.
• Support ongoing configuration changes and post-launch troubleshooting.
• Identify opportunities to standardize configurations, improve processes, and provide product feedback.

Skills

SaaS implementation

Low-code/no-code tools

Requirements translation

Configuration testing

Jira

Client communication

Project organization

Tools

Jira

Job description

ASMBL, an AI-native professional services studio, is seeking a detail-oriented Product Configuration & Implementation Specialist to configure and optimize a healthcare SaaS platform across multiple customers.

You’ll join an embedded delivery team, supporting rollout and evolution, translating business requirements into working configurations with low-code/no-code tools, and coordinating with customer stakeholders and cross‑functional teams.