SaaS Implementation & Onboarding Specialist (Hire & Rental)

MARMION; Leeds; Hybride; GBP 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

30 days holiday (increasing to 35)

Bank Holidays

Work Anniversary Day Off

Wellbeing support

Résumé du poste

Marmion is offering a Software Implementation Specialist role focused on hire and rental software within a fast-growing AI SaaS environment. You’ll lead onboarding, configure AI-powered workflows, and train customers while collaborating with success, product, sales and development teams.

The role suits super-users or system administrators aiming to move into SaaS, with opportunities to progress across solutions consulting, implementation, customer success, product or technical support.

Qualifications

• Experience using, administering, supporting or implementing hire or rental management software.
• Experience supporting software users or implementing new systems.
• Strong analytical and problem-solving skills.
• Confident communicating with both technical and non-technical users.
• Ability to translate business requirements into practical solutions.
• Exposure to APIs, integrations or webhooks would be advantageous.
• Comfortable working with Excel, Google Sheets and operational data.
• Previous implementation, onboarding or software training experience would be advantageous.
• A genuine interest in AI, automation and SaaS technology.
• Permanent Right to Work in the UK; visa sponsorship not available.
• Full UK driving licence and access to a vehicle.

Responsabilités

• Support the onboarding and implementation of new customers, including platform setup, configuration, testing and deployment.
• Understand customer processes and requirements, translating them into effective digital and automated workflows, including building, testing and optimising AI-powered solutions.
• Deliver platform training, demonstrations and ongoing guidance.
• Troubleshoot platform, workflow and integration issues.
• Analyse performance and recommend improvements based on customer usage and feedback.
• Work closely with Customer Success, Product, Sales and Development teams.
• Capture customer feedback and support improvements to the product and customer experience.
• Visit customer sites nationally when required.

Connaissances

Hire/Rental software

SaaS onboarding

Analytical skills

Communication

Business requirements

APIs or integrations

Excel/Sheets data

Implementation experience

Outils

Syrinx

MCS Rental Software

inspHire

Description du poste

Marmion is offering a Software Implementation Specialist role focused on hire and rental software within a fast-growing AI SaaS environment. You’ll lead onboarding, configure AI-powered workflows, and train customers while collaborating with success, product, sales and development teams.

The role suits super-users or system administrators aiming to move into SaaS, with opportunities to progress across solutions consulting, implementation, customer success, product or technical support.