SaaS App Support Engineer – Cloud/DevOps & SQL

Oliver Bernard; Greater London; On-site; GBP 50,000 - 61,000; Full time

Job summary

Oliver Bernard is seeking an App Support Engineer for SaaS applications. The role involves customer-facing support across the business, monitoring automation, and SQL scripting, with exposure to application and code support (Java, Python) and DevOps tooling.

The ideal candidate has solid experience in app support within a B2B software environment, strong communication skills, and a BSc or higher. Cloud monitoring (AWS, Datadog, Grafana) is a plus.

Qualifications

• Experience in a similar App Support / Support Engineering role.
• Experience in a B2B software environment.
• Educated to at least a BSc level.
• Cloud monitoring/automation (AWS, Datadog, Grafana, Sumo Logic) is a plus.

Responsibilities

• Provide customer-facing support across the business.
• Monitor automation and run SQL scripting.
• Support application code (Java, Python) and fixes.
• Assist in building out DevOps methods and tooling.

Skills

App support experience

B2B software experience

Communication skills

SQL

Education

Bachelor's degree (BSc)

Tools

Datadog

Grafana

Sumo Logic

Job description

Oliver Bernard is seeking an App Support Engineer for SaaS applications. The role involves customer-facing support across the business, monitoring automation, and SQL scripting, with exposure to application and code support (Java, Python) and DevOps tooling.

The ideal candidate has solid experience in app support within a B2B software environment, strong communication skills, and a BSc or higher. Cloud monitoring (AWS, Datadog, Grafana) is a plus.