Application Support Engineer - SaaS - London

Oliver Bernard; Greater London; On-site; GBP 50,000 - 61,000; Full time

Job summary

Oliver Bernard is seeking an Applications Support / Support Engineer to join their team in Greater London. The role involves customer-facing support across the business, monitoring automation, SQL scripting, and database development, with responsibilities including fixing application code and contributing to DevOps tooling.

The ideal candidate will have experience in a similar App Support role within a B2B software environment, strong SQL skills, and a degree (BSc or equivalent).

Qualifications

• Experience in a similar App Support / Support Engineering position.
• Experience working in a B2B software environment.
• Excellent communication and interpersonal skills.
• Good SQL.
• Educated to at least BSc level.
• Experience of Cloud (AWS) monitoring and automation is ideal (Datadog, Grafana, Sumo Logic etc).

Responsibilities

• In a varied role you’ll be involved in customer-facing support across the business, monitoring automation, SQL scripting and database development, application and code fixes and support and even the building out of DevOps methods and tools.

Skills

SQL

Java

Python

Cloud monitoring

Communication skills

Education

Bachelor's degree

Tools

Datadog

Grafana

Sumo Logic

AWS

Job description

Our client is a growing Software as a Sevice company - They build innovative software for Cloud data management and cloud pipelines.

Paying up to £55K.

They’re growing their Ops and Application Support team and are looking for an Application Support / Support Engineer to join them.

In a varied role you’ll be involved in customer-facing support across the business, monitoring automation, SQL scripting and database development, application and code (Java, Python etc) fixes and support and even the building out of DevOps methods and tools.

Requirements:

• Experience in a similar App Support / Support Engineering position
• Experience working in a B2B software environment
• Excellent communication and interpersonal skills
• Good SQL
• Educated to at least BSc level
• Experience of Cloud (AWS) monitoring and automation is ideal (Datadog, Grafana, Sumologic etc)