SaaS Adoption & Customer Enablement Specialist

IRIS Software Group; England; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Supportive work environment

Competitive salary and benefits

Opportunities for career growth

Job summary

IRIS Software Group is seeking a Customer Enablement Executive to enhance customer engagement and ensure successful onboarding of software solutions. The role focuses on collaborating with customers and internal teams to drive satisfaction and retention.

Ideal candidates will have experience in customer success roles, excellent communication skills, and an analytical mindset. We offer a competitive salary and opportunities for professional development.

Qualifications

• Previous experience in customer adoption or customer success role within a SaaS or technology company.
• Strong communication and interpersonal skills to build rapport with customers.
• A passion for customer experience and engagement.
• Analytical skills to interpret customer usage data.
• Ability to work independently and in a team.
• Knowledge of IRIS Software Group’s solutions is a plus.

Responsibilities

• Develop and execute customer adoption strategies for onboarding.
• Act as a key point of contact for customers to utilize software effectively.
• Collaborate with internal teams to enhance the customer journey.
• Monitor customer usage data and feedback for improvements.
• Provide proactive support to address customer concerns.
• Work to improve retention rates and customer satisfaction.

Skills

Customer adoption strategies

Communication skills

Analytical mindset

Interpersonal skills

Team collaboration

Job description

IRIS Software Group is seeking a Customer Enablement Executive to enhance customer engagement and ensure successful onboarding of software solutions. The role focuses on collaborating with customers and internal teams to drive satisfaction and retention.

Ideal candidates will have experience in customer success roles, excellent communication skills, and an analytical mindset. We offer a competitive salary and opportunities for professional development.