Global SaaS Adoption & Enablement Lead

IFS; Staines-upon-Thames; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work opportunities

Job summary

IFS is hiring for a role that blends customer success, onboarding, and ongoing adoption of our AI-driven enterprise software solutions. You will coordinate with product, sales, and support teams to ensure customers realize value during implementation and ongoing usage.

The role requires strong communication, data-driven decision making, and the ability to manage multiple stakeholders in a fast-moving environment. Hybrid work options and global impact opportunities are available.

Qualifications

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
• Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders.
• Clear written and verbal communication and confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
• Customer-focused problem solving with the judgement to resolve routine issues and escalate material risks appropriately.
• Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows.
• Ability to work across teams and maintain accuracy in a fast-moving environment.
• Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process.
• Experience delivering software training, adoption activities or change communications.
• Exposure to product analytics, BI tools, SQL or structured data validation.
• Experience working with AI-enabled software or explaining analytical outputs to users.

Responsibilities

• Bring customer success initiatives from onboarding through renewal by coordinating across teams.
• Support implementation and adoption activities, and communicate impact with customers.
• Facilitate working sessions, gather feedback, and translate data into concise updates.

Skills

Experience in B2B SaaS customer

Onboarding

Implementation

Consulting

Project coordination

Customer-facing role

Organisation and follow-through

Documentation

Stakeholder management

Verbal and written communication

Data-driven updates

Excel proficiency

SaaS platforms & workflows

Cross-team collaboration

Product analytics/BI tools/SQL

AI-enabled software familiarity

Education

Relevant degree or professional certification in business, project management, supply chain, data

Tools

Excel

SQL

BI tools

Job description

IFS is hiring for a role that blends customer success, onboarding, and ongoing adoption of our AI-driven enterprise software solutions. You will coordinate with product, sales, and support teams to ensure customers realize value during implementation and ongoing usage.

The role requires strong communication, data-driven decision making, and the ability to manage multiple stakeholders in a fast-moving environment. Hybrid work options and global impact opportunities are available.