Customer Success Opportunties (Entry Level)

IRIS; Manchester; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

IRIS Software Group in Manchester is seeking enthusiastic, entry-level professionals to start a career in Customer Success. You’ll support customers across our HCM, Accountancy, or Education products, helping them adopt and renew its software.

No prior Customer Success experience is required; if you enjoy talking to customers on the phone and have strong communication skills, you’ll fit in quickly and grow with IRIS in a fast-paced tech environment.

Qualifikationen

• Experience speaking with customers over the phone in a customer service, sales, support or similar environment.
• Clear written and verbal communication.
• Able to build rapport and positive customer relationships.
• Organised with ability to manage multiple priorities.
• Keen to learn and develop in tech/customer experience.

Aufgaben

• Build positive relationships with customers.
• Help customers understand and get more value from IRIS software.
• Support product adoption, engagement and enablement.
• Manage renewals and help retain customers.
• Speak with customers regularly via phone, email and Microsoft Teams.
• Understand customer needs and propose solutions.
• Take ownership of questions and see them through to resolution.
• Collaborate with Customer Success, Sales, Support and other teams.
• Develop knowledge of products and customers.

Kenntnisse

Phone conversations

Communication skills

Relationship building

Organised

Proactive problem-solving

Jobbeschreibung

About IRIS

IRIS Software Group is one of the UK'S largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Manchester

Entry-Level / Early Career

Looking to build a career in Customer Success within a growing software business?

At IRIS Software Group, we’re looking for enthusiastic, customer-focused people to join our teams in Manchester. Opportunities could sit across our HCM, Accountancy (ACC) or Education (EDU) products, supporting customers at different stages of their journey with IRIS.

Depending on the team, you could be helping customers get the most from their software, supporting adoption and engagement, building strong relationships or managing the renewal of their IRIS products and services.

You don’t need previous Customer Success or software experience. We’re looking for people who already have experience speaking with customers over the phone, have great communication skills and are ready to develop their career within software.

What could you be doing?

Depending on the role, you could be:

• Building positive relationships with customers.

• Helping customers understand and get more value from their IRIS software.

• Supporting customers with product adoption, engagement and enablement.

• Managing customer renewals and helping to retain existing customers.

• Speaking with customers regularly over the phone, email and Microsoft Teams.

• Understanding customer needs and helping find the right solution.

• Taking ownership of customer questions and following them through to resolution.

• Working closely with Customer Success, Sales, Support and other teams across IRIS.

• Developing your knowledge of our products and customers.

What are we looking for?

We’re interested in people who:

• Have previous experience speaking with customers over the phone in a customer service, sales, support or similar environment.

• Are confident communicating with customers and comfortable having regular phone conversations.

• Can build rapport and positive customer relationships.

• Have strong written and verbal communication skills.

• Are organised and comfortable managing multiple priorities.

• Have a proactive, positive and solutions-focused approach.

• Are keen to learn and develop.

• Are comfortable working in a fast‑paced environment.

• Have an interest in technology, software or customer experience

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.
  

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role‑specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential

2. Initial call — a short conversation to learn about you and share more about the role

3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We’ll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.