RTA Litigation Claims Handler

CRA Legal; Leeds; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Employer pension contributions

Annual bonus opportunity

Generous annual leave entitlement

Flexible benefits package

Insurance and lifestyle discounts

Share scheme opportunities

Employee discounts and cashback

Job summary

CRA Legal in Leeds is seeking an experienced RTA Litigation Claims Handler to join its Motability claims team. The role involves managing a diverse caseload of RTA personal injury claims across OIC, MOJ, Fast Track and MIB processes, with exposure to more complex and litigated cases.

A hybrid working pattern balances office and home working, with a focus on delivering strong outcomes for clients. The ideal candidate will have solid experience in RTA personal injury claims, faster track disputes,

Qualifications

• Experience handling RTA personal injury claims
• Familiarity with OIC and MOJ processes is advantageous
• Ability to manage complex and disputed claims
• Proven client service and case management skills

Responsibilities

• Manage a specialist caseload of Motability-related RTA personal injury claims
• Handle OIC, MOJ, MIB, Fast Track, complex and Part 8 litigated matters
• Progress claims from initial instruction through to settlement or resolution
• Develop strategies to resolve liability and quantum disputes
• Manage post-whiplash reform claims, including disputed matters
• Assess and value claims up to £20,000
• Provide clear legal guidance and maintain high levels of client service
• Ensure claims progress efficiently within timescales
• Work towards quality, service and performance targets

Skills

RTA personal injury

Litigation management

OIC MOJ processes

Pre-Action Protocols

Civil Procedure Rules

Client relationship

Communication skills

Organisational skills

Job description

Role: RTA Litigation Claims Handler

Location: Leeds City Centre, West Yorkshire

Salary: £28,000 - £32,000

Contract: Full time, permanent, hybrid

A well-established legal services organisation is seeking an experienced RTA Litigation Claims Handler to join its specialist Motability claims team. This is an excellent opportunity for someone with a strong background in road traffic accident personal injury claims to join a supportive and collaborative team, where achieving positive outcomes for customers is at the heart of the role. You'll have the opportunity to build on your existing technical knowledge, broaden your litigation experience and take responsibility for a varied and interesting caseload involving more complex and disputed claims.

The Role

Reporting to a Team Leader, you will manage a diverse caseload of Road Traffic Accident (RTA) personal injury claims, covering matters across the OIC, MOJ, Fast Track and MIB processes, as well as more complex and litigated cases. You will have responsibility for progressing claims from initial instruction through to settlement or final resolution, providing clear legal guidance, managing disputes effectively and ensuring clients receive a consistently high level of service throughout. The position will also offer valuable exposure to post-whiplash reform claims, particularly those involving disputed liability and quantum.

Key Responsibilities

• Manage a specialist caseload of Motability-related RTA personal injury claims
• Handle OIC, MOJ, MIB, Fast Track, complex and Part 8 litigated matters
• Progress claims from initial instruction through to settlement or resolution
• Develop appropriate strategies for resolving liability and quantum disputes
• Manage post-whiplash reform claims, including disputed matters
• Assess and value claims up to £20,000
• Provide clear and accurate legal advice in accordance with relevant procedures and internal policies
• Maintain strong client relationships and deliver a high standard of customer care
• Ensure claims are progressed efficiently and within appropriate timescales
• Work towards agreed quality, service and performance targets

About You

The ideal candidate will have previous experience handling RTA personal injury claims, ideally within a law firm, insurance company or specialist legal services environment. You will ideally have:

• Previous experience handling Fast Track RTA claims
• Experience managing personal injury claims through litigation
• Strong knowledge of the OIC and MOJ processes
• Good understanding of Pre-Action Protocols and the Civil Procedure Rules
• Knowledge of tariff and non-tariff injury valuations
• Familiarity with the Judicial College Guidelines and assessment of general damages
• Excellent communication and client relationship skills
• A proactive, solutions-focused approach
• Experience working to targets, service levels and quality measures
• Strong organisational skills and excellent attention to detail
• The ability to manage a demanding caseload and prioritise effectively

Working Arrangements

The position operates on a hybrid working basis, providing a balance of office and home working. This approach is designed to support flexibility while maintaining effective collaboration and communication across the team. Office attendance will be determined by the requirements of the role and wider team.

Benefits

The organisation offers a competitive benefits package, including:

• Employer pension contributions
• Annual bonus opportunity
• Generous annual leave entitlement
• Flexible benefits package, including optional health and dental cover
• Insurance and lifestyle discounts
• Share scheme opportunities
• Employee discounts and cashback offers
• A range of additional wellbeing and lifestyle benefits

This is a strong opportunity for an experienced RTA claims professional looking to develop their litigation expertise within a specialist team, while working in an environment that values client outcomes, collaboration and professional development.