RTA Claims Specialist – OIC/MOJ (End-to-End)

Aviva plc; Leeds; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension up to 14%

25 days holiday + bank holidays

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc is seeking an OIC/MOJ-savvy RTA Claims Handler to join our Claims team in the Legal Services department. You will progress a mix of litigated and non-litigated RTA claims, coordinating with customers, legal reps and colleagues to secure fair outcomes.

You’ll drive claims forward with clear guidance, maintain high technical standards, and adapt to a flexible, hybrid working pattern while delivering excellent customer experiences.

Qualifications

• Experience handling RTA PI claims end-to-end within an insurance or legal environment.
• Knowledge of the Official Injury Claim (OIC) and MOJ process for personal injury claims.
• Strong communication skills and the ability to explain complex information clearly.
• Excellent organisation skills and the ability to manage competing priorities.
• A customer-focused approach with experience working towards service or performance targets.

Responsibilities

• Join the Claims team within the Legal Services department and help customers progress RTA claims with confidence.
• Manage a varied caseload of litigated and non-litigated claims.
• Work closely with customers, legal representatives and colleagues to achieve fair outcomes.
• Provide clear guidance and keep claims progressing efficiently.

Skills

RTA PI claims end-to-end

OIC/MOJ process knowledge

Communication skills

Organisation & prioritisation

Job description

Aviva plc is seeking an OIC/MOJ-savvy RTA Claims Handler to join our Claims team in the Legal Services department. You will progress a mix of litigated and non-litigated RTA claims, coordinating with customers, legal reps and colleagues to secure fair outcomes.

You’ll drive claims forward with clear guidance, maintain high technical standards, and adapt to a flexible, hybrid working pattern while delivering excellent customer experiences.