OIC/MOJ RTA Claims Handler

Aviva plc; Leeds; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension up to 14%

25 days holiday + bank holidays

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc is seeking an OIC/MOJ-savvy RTA Claims Handler to join our Claims team in the Legal Services department. You will progress a mix of litigated and non-litigated RTA claims, coordinating with customers, legal reps and colleagues to secure fair outcomes.

You’ll drive claims forward with clear guidance, maintain high technical standards, and adapt to a flexible, hybrid working pattern while delivering excellent customer experiences.

Qualifications

• Experience handling RTA PI claims end-to-end within an insurance or legal environment.
• Knowledge of the Official Injury Claim (OIC) and MOJ process for personal injury claims.
• Strong communication skills and the ability to explain complex information clearly.
• Excellent organisation skills and the ability to manage competing priorities.
• A customer-focused approach with experience working towards service or performance targets.

Responsibilities

• Join the Claims team within the Legal Services department and help customers progress RTA claims with confidence.
• Manage a varied caseload of litigated and non-litigated claims.
• Work closely with customers, legal representatives and colleagues to achieve fair outcomes.
• Provide clear guidance and keep claims progressing efficiently.

Skills

RTA PI claims end-to-end

OIC/MOJ process knowledge

Communication skills

Organisation & prioritisation

Job description

OIC/MOJ RTA Claims Handler – Salary circa £32,000

This is a great job for someone who enjoys helping people through challenging situations and wants to make a real difference when it matters most. You'll have experience handling Road Traffic Accident (RTA) claims and be confident managing your own caseload. If you enjoy building relationships, solving problems and delivering great customer outcomes, we'd love to hear from you.

A bit about the job:

You'll join our Claims team within the legal services department and help customers move their Road Traffic Accident claims forward with confidence. You'll manage a varied caseload of litigated and non-litigated claims, working closely with customers, legal representatives and colleagues to achieve fair outcomes. Your expertise will help us deliver excellent customer experiences while maintaining high technical standards. You'll make important decisions, provide clear guidance and keep claims progressing efficiently. You'll also help us improve the way we work so we can continue being there for our customers when they need us most.

Skills and experience we’re looking for:

• Experience handling RTA PI claims end-to-end within an insurance or legal environment.
• Knowledge of the Official Injury Claim (OIC) and MOJ process for personal injury claims.
• Strong communication skills and the ability to explain complex information clearly.
• Excellent organisation skills and the ability to manage competing priorities.
• A customer-focused approach with experience working towards service or performance targets.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £32,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity: 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here