Motability RTA Personal Injury Claims Specialist

Aviva plc; Leeds; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Bonus 6%

Pension scheme

25 days holiday

Private Medical Benefit

Product discounts

Matching Share Plan

Save As You Earn

Parental and carer's leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc is recruiting for a Motability RTA Claims Handler to join the specialist Motability team in Leeds. You will manage claims end‑to‑end, from notification to settlement, applying knowledge of fast track PI processes to achieve fair outcomes for customers.

You’ll work with experienced colleagues, handle a varied caseload and maintain accuracy and strong communication with stakeholders while supporting customers when they need us most.

Qualifications

• Experience handling Fast Track RTA personal injury claims within an insurer or legal environment.
• Knowledge of the OIC portal, MOJ process and personal injury claims handling.
• Understanding of liability assessment and injury valuation principles.
• Strong communication skills and the ability to build positive relationships with customers and stakeholders.
• Ability to manage a busy workload while maintaining a high level of accuracy and attention to detail.

Responsibilities

• Manage a varied caseload from first notification through to settlement.
• Assess claims, review evidence and resolve disputes.
• Work alongside experienced colleagues to deliver fair outcomes for Motability claims.

Skills

Fast Track RTA

Personal injury claims

OIC portal

MOJ process

Liability assessment

Injury valuation

Clear communication

Stakeholder relationships

Workload management

Tools

OIC portal

MOJ process

Job description

Aviva plc is recruiting for a Motability RTA Claims Handler to join the specialist Motability team in Leeds. You will manage claims end‑to‑end, from notification to settlement, applying knowledge of fast track PI processes to achieve fair outcomes for customers.

You’ll work with experienced colleagues, handle a varied caseload and maintain accuracy and strong communication with stakeholders while supporting customers when they need us most.