Motability Personal Injury Claims Handler

Aviva plc; Leeds; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Bonus 6%

Pension scheme

25 days holiday

Private Medical Benefit

Product discounts

Matching Share Plan

Save As You Earn

Parental and carer's leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc is recruiting for a Motability RTA Claims Handler to join the specialist Motability team in Leeds. You will manage claims end‑to‑end, from notification to settlement, applying knowledge of fast track PI processes to achieve fair outcomes for customers.

You’ll work with experienced colleagues, handle a varied caseload and maintain accuracy and strong communication with stakeholders while supporting customers when they need us most.

Qualifications

• Experience handling Fast Track RTA personal injury claims within an insurer or legal environment.
• Knowledge of the OIC portal, MOJ process and personal injury claims handling.
• Understanding of liability assessment and injury valuation principles.
• Strong communication skills and the ability to build positive relationships with customers and stakeholders.
• Ability to manage a busy workload while maintaining a high level of accuracy and attention to detail.

Responsibilities

• Manage a varied caseload from first notification through to settlement.
• Assess claims, review evidence and resolve disputes.
• Work alongside experienced colleagues to deliver fair outcomes for Motability claims.

Skills

Fast Track RTA

Personal injury claims

OIC portal

MOJ process

Liability assessment

Injury valuation

Clear communication

Stakeholder relationships

Workload management

Tools

OIC portal

MOJ process

Job description

RTA Motability Claims Handler

This is a great job for someone who has experience handling personal injury motor claims and wants to build their expertise in a specialist Motability team. If you enjoy solving problems, helping customers through difficult situations and managing claims from start to finish, this could be the role for you.

A bit about the job:

You'll join our Motability RTA team, helping customers achieve fair outcomes following road traffic accidents. You'll manage a varied caseload, assess claims, review evidence and resolve disputes. Working alongside experienced colleagues, you'll handle claims from first notification through to settlement. Your work will help us deliver excellent customer service while making sure claims are managed accurately and efficiently. You'll play an important role in supporting customers when they need us most.

Skills and experience we’re looking for:

• Experience handling Fast Track RTA personal injury claims within an insurer or legal environment.
• Knowledge of the OIC portal, MOJ process and personal injury claims handling.
• Understanding of liability assessment and injury valuation principles.
• Strong communication skills and the ability to build positive relationships with customers and stakeholders.
• Ability to manage a busy workload while maintaining a high level of accuracy and attention to detail.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% annual salary, (actual amount depends on your performance and Aviva's.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.