Roving Ambassador

Mitie; Greater London; Sur place; GBP 22 000 - 32 000; Plein temps

Résumé du poste

Mitie Group is seeking a proactive Roving Ambassador to manage day-to-day workplace operations and support front-of-house and leadership teams in delivering service and contractual requirements. You will perform floor walks, log work orders, and assist with safety inspections while maintaining meeting and collaboration spaces.

You will provide visible support to colleagues and visitors, ensuring consistent standards and smooth operations in a busy corporate environment.

Qualifications

• Experience in hospitality, corporate workplaces or customer-facing environments.
• Strong communication and customer service skills.
• Good problem-solving and decision-making skills.
• Confident using workplace technology and Microsoft 365.
• Able to manage multiple priorities.
• Professional and reliable approach.
• Demonstrates initiative, adaptability and accountability.

Responsabilités

• Manage day-to-day workplace operations and support FOH and leadership teams to deliver service and contractual requirements.
• Complete regular floor walks and workplace checks.
• Identify faults and log work orders.
• Support safety inspections and contractor visits.
• Maintain meeting, collaboration and communal spaces.
• Provide visible support to colleagues and visitors.
• Deliver consistent workplace and service standards.
• Provide first-line support for meeting room AV/IT queries.
• Support visitor arrival, departure and access processes.
• Escalate service issues and feedback when required.

Connaissances

Customer service

Communication

Problem solving

Microsoft 365

Outils

AV equipment

Facility tech

Description du poste

Job Objectives & Responsibilities

The Roving Ambassador manages day-to-day workplace operations and supports the FOH and leadership teams in delivering service and contractual requirements.

• Complete regular floor walks and workplace checks.
• Identify faults and log work orders.
• Support safety inspections and contractor visits.
• Maintain meeting, collaboration and communal spaces.
• Provide visible support to colleagues and visitors.
• Deliver consistent workplace and service standards.

Experience

• Provide professional and efficient customer service.
• Take ownership of queries and follow them through to resolution.
• Identify workplace issues and take appropriate action.
• Support meetings and events, including basic AV requirements.
• Work confidently in a busy corporate environment.

Process

• Complete meeting room, facilities and service checks.
• Log and follow up work orders.
• Manage colleague queries across different channels.
• Support reporting and general administration.
• Assist with new starter equipment and workplace requirements.
• Keep informed about building events and planned maintenance.

Service

• Provide first-line support for meeting room AV/IT queries.
• Maintain customer-facing and collaboration areas.
• Support visitor arrival, departure and access processes.
• Manage queues and busy periods effectively.
• Support meetings, events and Workplace Experience activities.
• Escalate service issues and feedback when required.

Security

• Support First Aid and Security incidents as required.
• Complete visitor and contractor pass checks.
• Identify and report safety or security concerns.
• Report system faults immediately.

Partnership

• Work effectively with Facilities, Security and Workplace Experience teams.
• Support a OneMitie approach across services.
• Provide operational cover across different workplace areas.
• Support other teams when required.
• Deputise for management when required.

Person Specification

• Experience in hospitality, corporate workplaces or a similar customer-facing environment.
• Strong communication and customer service skills.
• Good problem-solving and decision-making skills.
• Confident using workplace technology and Microsoft 365.
• Able to manage multiple priorities.
• Professional and reliable approach.
• Demonstrates initiative, adaptability and accountability.

Could this be you?

• Do you enjoy taking ownership and solving problems?
• Are you confident working across different workplace areas?
• Can you manage multiple priorities in a fast-paced environment?
• Are you comfortable working with different teams and stakeholders?
• Do you take pride in delivering consistent standards?